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Organisations worldwide have discovered the benefits of using a trusted partner like OracleCMS to assist them in many ways:
- Reduce operating costs by taking advantage of a variable cost model and economies of scale,
- Improve performance
- Improve customer experience through reduced wait times
- Access best of breed process, cutting edge technologies and specialist skills
- Improve existing and create new processes
- Realise timely Return on Investment
- Capitalise on their customer assets
- Resource call centre infrastructure and expertise and access greater capacity
- Become more flexible to manage variable traffic levels, including unexpected peaks and troughs
- Focus on their core competencies and growth plans
- Reduce capital outlay
- Become more accountable through contracted service level agreements
- Avoid human resource distractions and costs
- Use Key Performance Indicators to measure improvements against global benchmarks
- Measure campaign effectiveness and use intelligence to improve planning
- Provide access for customers 24x7x365
- Track and record each call for audit purposes
- Ensure redundancy, security and disaster recovery contingencies are in place.
- Comply with legislative or regulatory requirements
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OracleCMS is a trusted partner who many of the world's largest and most respected companies turn to who ease the pressure and
substantially improve performance. Here at OracleCMS, we give you the freedom to relax and focus on what you do best.
At OracleCMS we are passionate about service; service to both you and importantly your customers. Our aim is to make your life easy, by
listening closely to understand your unique requirements and then designing a solution that will transform your business processes and
positively impact your bottom line.
Our key attributes: |
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- Experience
You will feel confident in the knowledge your service is being handled by experienced, dedicated customer service specialists who are obsessed with your satisfaction and that of your customers.
- Location
We are a wholly owned and operated Australian service provider. We encourage you to pop in and have a coffee with us and see how your service is running. Your customers will never have issues with comprehension or inaccuracy.
- A commitment to quality
Our customer service specialists are not measured on volume. We measure and reward quality and results, just as you would. Which means we can commit to service level agreements and risk and reward pricing with our customers.
- Accessible
We never close. Your customers will enjoy talking to a real person whenever
they call, 24x7x365.
- Dedicated
We are devoted to the satisfaction of your customers in their entire experience with us.
- Results Driven
We will increase your revenue, control your costs and maximise your profits.
- Trusted
We are the trusted brand servicing many industries and government bodies, large and small. OracleCMS is a profitable, financially stable, privately held company. So you can be confident that we'll be around next month, next year and beyond. We are one of the fastest growing companies in the industry.
- Flexible
We will listen and meet your unique needs using our smart business processes and IT solutions; no matter what your industry or challenge.
- Partnership approach
We aim to grow and nurture a long term partnership with you, adapting and changing with your business needs. This is of prime importance to OracleCMS, our philosophy is to build long lasting partnerships based on trust, performance and a shared vision.
- Cultural Fit
It is critical that a partnership understands and achieves a cultural standard that fits with your business profile. This is a key emphasis for us when designing and implementing your service solution.
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- Planning and support
The initial phase of consultation and design is critical to any partnership, that is why you will be supported by our expert customer management team who have a commitment to long term relationships. Our objective is to improve your business processes in order to deliver exceptional service to your customers. This is the reason why your Business Solutions Team who submits a proposal to you will be the same team who will:
- Complete all your service agreement documentation
- Understand your business to deliver a 100% solution to your needs
- Forge a trustworthy, honest relationship with your business
- Define your business processes
- Streamline your processes and raise them to best practice
- Project manage the transition of your service
- Be the first point of contact and mentor to OracleCMS customer service specialists
- Be your primary contacts on an ongoing basis.
- Comprehensive
We offer a comprehensive range of customer service and business process solutions. Our services are enhanced with administrative, fulfillment and delivery functions. We can drive your sales and maximize your profits.
- Strategic Advantage
We are the experts in our field and will provide you with unique insights into the business of customer service, so you can stay ahead of your competition.
- IT Solutions
We use innovative IT solutions which add value through efficiency, flexibility and timely deployment.
- Contracted service levels
We deliver measureable results to your business and that’s why we are confident in pricing based on a risk and reward basis.
- Team
Our skilled management and customer service specialists use best practice processes with the prime purpose of improving your bottom line. All staff incentives are based on quality and results with a whole of service view, rather than simply volume-based metrics.
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