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 OracleCMS were proud Platinum Sponsors of the Myer Community Fund’s annual gala event, the Precious Metal Ball. All proceeds from this year’s event go to the Olivia Newton-John Cancer and Wellness Centre Appeal, raising money to build a centre that treats not only cancer but supports the wellness of the whole person.
The event raised in excess of $500,000 with OracleCMS donating $35,000 on the evening, affording John Margelis, CEO of OracleCMS the opportunity of serenading Dannii Minogue with the Elvis classic “Love Me Tender”.
“OracleCMS were thrilled to be able to support this great cause, and a great night was had by all.” said Mr Margelis.
For more information on the Olivia Newton-John Cancer and Wellness Centre please visit - www.oliviaappeal.com
OracleCMS launched it’s new SmartSight Facility Management workflow system today at the Facility Management Association (FMA) conference in Melbourne.
SmartSight is a hosted software solution providing visibility into the entire end-to-end facility management process. Using three portals for Facility Managers, Call Centre Agents and Vendors, job requests can be managed throughout the process.
The key benefit of SmartSight is that it saves Facility Managers money with invoice reconciliation capabilities ensuring jobs that are not completed on time or to service level are not paid for. Dashboard-style reporting provides a clear view of real time job status and a comprehensive suite of historical reports give visibility to service performance.
“Everyone’s talking about how you can do things smarter and at a lower cost, that’s why this software solution has resonated so well with the delegates at the FMA conference, its’ definitely one of Facility Manager’s hot topics at the moment.” said John Margelis, OracleCMS’s CEO.
Click here for a SmartSight brochure.
For more information about SmartSight or OracleCMS, call 1300 76 00 11
Murat Altikulac, Chief Information Officer for leading customer service solutions provider Oraclecms has won an international award for innovation in call centre scripting.
 Up against hundreds of specialists around the world, Murat succeeded with his creative use of CallScripter software in the execution of a customer service script for Australian physical services provider Citywide.
The Citywide service combined some interesting features that we had not tried before, our customer service representatives really enjoy the ease of use of the service and it has cut down the call handling time by 10% over other similar services.
“We are really proud that Murat has won this award, it represents how we are always looking for a better way of delivering results for our customers.” Said Sandra White-Denys, National Operations Manager, OracleCMS.
The award was presented in London and was received on Mr Altikulac’s behalf by Mr Geoff Forsyth of CallScripter.
About OracleCMS
OracleCMS is a leading Australian customer service solutions provider. OracleCMS seamlessly answer thousands of calls, web enquiries and emails 24 hours a day, providing accurate, consistent and professional customer service. Using best practise management and technology solutions, OracleCMS measurably improve performance and control costs.
OracleCMS can completely replicate a service, take overflow calls to improve call wait times or provide after hours accessibility. Each OracleCMS solution is completely customised to the clients’ specific needs. Capabilities include Help Desks, Switchboards, Messaging, Job Dispatch, Payment Processing and many other essential Customer Service functions.
About CallScripter
CallScripter is an enhanced customer interaction software suite specifically developed for contact centres, telesales and telemarketing operations. |
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