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Murat Altikulac, Chief Information Officer for leading customer service solutions provider Oraclecms has won an international award for innovation in call centre scripting.
 Up against hundreds of specialists around the world, Murat succeeded with his creative use of CallScripter software in the execution of a customer service script for Australian physical services provider Citywide.
The Citywide service combined some interesting features that we had not tried before, our customer service representatives really enjoy the ease of use of the service and it has cut down the call handling time by 10% over other similar services.
“We are really proud that Murat has won this award, it represents how we are always looking for a better way of delivering results for our customers.” Said Sandra White-Denys, National Operations Manager, OracleCMS.
The award was presented in London and was received on Mr Altikulac’s behalf by Mr Geoff Forsyth of CallScripter.
About OracleCMS
OracleCMS is a leading Australian customer service solutions provider. OracleCMS seamlessly answer thousands of calls, web enquiries and emails 24 hours a day, providing accurate, consistent and professional customer service. Using best practise management and technology solutions, OracleCMS measurably improve performance and control costs.
OracleCMS can completely replicate a service, take overflow calls to improve call wait times or provide after hours accessibility. Each OracleCMS solution is completely customised to the clients’ specific needs. Capabilities include Help Desks, Switchboards, Messaging, Job Dispatch, Payment Processing and many other essential Customer Service functions.
About CallScripter
CallScripter is an enhanced customer interaction software suite specifically developed for contact centres, telesales and telemarketing operations.
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