EVERYBODY HAS LEADING EDGE TECHNOLOGY, BUT NOT EVERYBODY KNOWS HOW TO EXTRACT REAL VALUE FROM IT TO DRIVE YOUR COMPETITIVE ADVANTAGE.
Cloud, mobility, social media, big data analytics and other IT trends - are enabling new ways to innovate and deliver services. These technologies are redefining how organisations structure their business to address the needs and expectations of their customers.
Keeping up to date on all these trends and how they will impact your organisation and your customers is a demanding challenge. Which technologies will grow and thrive? Which ones will die and be regulated to the dustbin of history?
There’s a range of decisions you need to make when evaluating your current and future IT systems and application environments.
TODAY & INTO THE FUTURE
Innovation is about imaging the future, then making it happen. OracleCMS provides the knowledge and technical ‘know how’ that allows organisations to evolve and adapt. Whether you need to make a radical transformation or make incremental changes, we have the technology platforms and vision to make it happen.
INTEGRATED MULTI CHANNEL OPERATIONS
Regardless of how your customers interact with you (voice, email, chat or social media), OracleCMS can integrate those channels and relevant systems to provide a 360 Degree view of your customer and their history of interactions with your brand.
The capacity of our technology and systems means we can scale operations dramatically at a moment’s notice. That’s ideal for organisations that need flexibility to manage fluctuations in demand. But it also means we can support our clients, now and into the future, as their business grows
CLOUD, CRM & MOBILITY
Cloud computing and mobility are forcing organisations to rethink the way they do business. These trends have reshaped how software applications are being designed, provisioned, and maintained. Numerous services and applications are being accessed by customers via a mobile or web app that interact with a larger CRM, ERP or knowledge base system operating in the cloud.
With proven experience focused on innovation OracleCMS enables organisations to keep their technology and business applications optimised and up to date. We help our clients in building customer interactive applications that add value and creates exceptional experiences.
ANALYTICS & SOCIAL MEDIA
We deploy a range of BI and analytics tools that turn the data from your customer interactions into actionable insight. The better informed you are about what’s happening in your business and with your customers, the better the decisions you will make.
This intelligence can be turned into new and better products and services that your customers want. It will also profile the best and most cost-effective channels to promote and deliver those goods and services.