Ordering & Transaction Processing

Your Challenge
You’ve got a great product, with all the marketing in place but no channel through which to sell it, no way of processing payments, or fulfilling orders.  And because you are a start up you don’t want to hire staff.  But you want to provide a high level of professional service around the clock.

The Solution
You can have it all, because we already provide this service for many of our customers. We answer calls as though we were our customer, with low wait times ensuring customers are never kept on hold, so every sales opportunity is captured.

At OracleCMS we take all the order details and process payments right there over the phone.  Then we can even pack and send out the product.  All you have to worry about is opening our regular emailed report and seeing how many units you’ve sold!

And if it’s a service you are selling, our Callscripter booking system can schedule your appointments or sell timeslots until they’re all full.

Case Study
How could a niche retail tool provider break into the Australian market without a retail sales channel?  At OracleCMS we were able to answer the calls from their TV ads taking orders, and processing the payments, with all customer queries answered just as if we were their customer service department.  The outcome?  An instant revenue stream with no capital outlay and no employment or training hassles, and a satisfied customer.

Collections

Your Challenge
Your debtor days are extending to a point which is seriously effecting your business, and you do not have the financial resources to improve staffing levels to address the issue.

The Solution
OracleCMS can assist your company’s profitability and cash flow by implementing some smart processes and rigorous reporting.  We can help you reduce bad debts and manage days outstanding before it becomes an issue.  Our management team has over 20 years experience in the industry.  We know that “cash-flow is king” and now our ecstatic customers can invest their money in making more money. 

Our customer service specialists will professionally manage your reminders and communications to maintain your reputation.

Case Study
Our customer’s days outstanding were an unmanageable 60 days. By automating the credit cycle and re-educating their customers with “how’s your service going” calls and educating the customer as to when to pay, we were able to bring the days outstanding down to 15 days.  This allowed our customer to invest money back into his business.