Services at OracleCMS - We Deliver Results!

Disaster Recovery

Your Challenge
You have guaranteed service level agreements with your customers, and therefore you need to ensure that you are ready with a contingency should the worst happen and you are unable to operate.

The Solution
There is no such thing as a disaster if properly managed. With OracleCMS you can turn an operational mountain into a molehill with the correct contingency planning. OracleCMS can have a complete replica of your system sitting waiting to be activated and the flick of a switch. If your current provider goes down or you need to evacuate your building you can have a duplicate service ready with us and your service will be up in a matter of seconds.

With our pool of customer service specialists with remote access, we can have a large number online within moments. You can guarantee service levels with your customers and bullet-proof your business.

Service & Solutions

Customer Service & Customer Care

Help Desk

Outbound

Media Response

Ordering & Transaction Processing

Switchboard Services

Your Challenge
To provide a professional service to your customers around the clock without the associated staffing costs and occupational health and safety issues.

The Solution
OracleCMS services become an extension of your business, answering calls in your business name around the clock. We ensure you maintain a professional profile at all times and never miss that business opportunity to a competitor.

Key elements of a customized call answering or switchboard service:

Case Study
OracleCMS partnered with one of Australia’s largest Real Estate Agents who needed to have their calls answered in their company name around the clock. Staffing 24/7 was not economical, but missing out on potential sales calls was also not an option in this competitive field.

After trying three other alternatives with less than impressive results, the customer turned to OracleCMS who were able to consolidate the reputation of their business with a professional call answering service. Each and every call is captured without keeping callers on hold. The customer was impressed with the reliability and accuracy of the service and only pays as the calls come in rather than having a full time staff member waiting after hours for calls. An efficient and economical solution to the problem.

The customer can also track the number of calls that are taken, which provides valuable intelligence as to the effectiveness of campaigns