Customer Care Outsourcing CALL 1300 760 011 Oracle Customer Management Solutions We Are Your Solution CALL 1300 760 011 Across multiple channels, Customer Care Outsourcing

ORACLE CUSTOMER
MANAGEMENT SOLUTIONS

1300 760 011 1300 760 011 At OracleCMS, we have in-depth experience in satisfying more than 450
clients from industries as diverse as retail, medical and mining. This proven track
record demonstrates our ability to resolve your Customer Care & Customer Support Outsourcing needs -- today
consistently provide customer service

WHY DO MAJOR BRANDS CHOOSE
ORACLECMS FOR CUSTOMER CARE OUTSOURCING?

 

Consistent Customer Care Across Multiple Channels

 

We deliver all customer care & customer support services and contact centre services. Troubleshooting, facilities management and customer service hot desk or a sales and after-hours crisis service? We can shape a unique service which works brilliantly for you.  Seeking a simplified and logical approach to more complex customer processes and needs? Talk to us today and find out more about why major brands choose OracleCMS.

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Data-Driven & Customer-Driven Experiences

 

Customer behaviour and ultimately profit can be influenced by company decisions. That’s why providing excellent service throughout the customer journey is so important. Our solution lets you use and scale data-driven methods for future reference and improvement. We help your customers meet their needs in a way that can’t be met by a comprehensive knowledge base.

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Integrated & Ethical BPO

We are dedicated to helping every agent succeed. Therefore, we invest constantly in the training, wellness and engagement of our employees. As long as a company puts its employees first and cares for them as people, it will be able to serve the customers most in need of our help!

24/7 Staffing

Partnering with OracleCMS allows you to access a team of professionals that can support your business 24/7. Your dedicated agents will be there for your customers 24 hours a day, 7 days a week, no matter what time it is.

The OracleCMS Advantage

Lack of consistency, lack of understanding, and lack of alignment are the biggest problems in outsourcing.  We train agents to respond in the brand voice across multiple channels right from the start, so they are able to provide consistent customer service across multiple channels.

 

By improving customer experience, enabling contact centre employees, and optimizing business processes, we help companies improve their performances and reduce costs. As well as equipping your agents with tools that facilitate the delivery of excellent customer service, they get empowered!

What Our Customers Say About Us

 

Oracle CMS’ services were great. They took the time to understand our business and needs and took care of our customer service and inbound enquiries with their professional and well-trained team.

We’d definitely recommend them for your business!

 

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Customer Support Outcourcing Benefits

Build Customer Trust

Take the lead in your industry by becoming the most trusted brand. Customers will no longer have questions unanswered. Customers will not have to wait hours or days for answers.

Enjoy Savings

Of course, you could hire in-house, but you’ll probably end up paying two to three times as much as you would through us. Moreover, every agent on your team will be hired, trained, and quality checked by us as well.

Realize Brand-Safe Customer Service

Your customers will also love your brand more as a result of outsourcing customer service to OracleCMS. Expert agents are available who are trained to know your brand well.

Scale Customer Experience

OracleCMS will support your recruiting efforts so that you don’t have to worry. With our help, you can scale your customer care efficiently and effectively.

Customer Support Outsourced

It is inevitable that there will be difficulties. Customer Support cannot be substituted for even the most thorough usability testing. Our mission at OracleCMS is to recruit and develop agents who will be able to assist customers 24/7 and turn at-risk customers into loyal, satisfied customers.

Our Omnichannel Approach To Support

Every interaction with customers can be handled by our team of talented and dedicated professionals. They are well-versed in providing each customer with an informative experience through voice, text, chat, email or social media no matter what technology they use.

Chat

In customer support, responding to a customer inquiry as quickly as possible is one of the most important goals. You can reduce churn and increase loyalty in the long run by offering customers the option to chat directly with your brand.

In-App

Enterprises that want to achieve high customer retention will benefit from in app support. A customer that logs in and then needs help can simply tap on “Contact Us” if they have any questions or need assistance with your app.

Email

Email can be used in a number of ways to provide support to customers. Customer service agents who respond promptly and thoughtfully to your customers will increase their chances of being satisfied.

Phone

Occasionally, a customer will feel that their questions should only be answered by phone. If your brand outsources its customer service, everything is just a phone call away.

Social Media

It’s only natural that you should provide customer support via social media, given that your customers spend so much time on them. With our agents, you can give your clients actionable support.

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    Our Certifications

    ManagementSysCert_ISO9001_14001_ISOIEC27001_col
    pci-compliant
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