Inbound

There’s a better way for your customers to interact with your organisation.
At OracleCMS we offer 24-hour, seven day a week Inbound Customer Service solutions. Delivering exceptional customer experiences, whether it’s via the phone, email, or the web, requires highly skilled, motivated and talented customer service staff supported by a strong management team.

 

Customers are not interested in excuses. They want their issues resolved and expectations met at the point of contact, regardless of how they decided to contact you.

 

We currently provide these services to more than 450 clients across a range of industries including retail, hospitality, medical and mining.

 

Our highly trained staff take a variety of calls ranging from answering services, troubleshooting and facilities management, to sales and afterhours emergency services.

 

With more than 200 full-time staff at your disposal, OracleCMS focus on ongoing training to ensure staff are and constantly up to date with information relevant to the service and can provide optimal customer service.

 

Customer experience has become the key driver for organisations to differentiate themselves. It can add tremendous value to your business or organisation.

 

Competitors may quickly match your price and features, but by creating unique and premium customer experiences, you will win long term loyalty to your brand and products. This improves profitability by reducing costs to acquire and retain customers as well as up-selling them to new products.

 

The contact centre is at the forefront of creating premium customer experiences.
By working with an organisation who truly understands the meaning of the term “partnership”, you can guarantee a unique and premium experience for your customers.

 

Our services and solutions, as well as our people and technology, are tried and tested. Inbound customer service is most effective when it provides customers with a single point of contact for all their service questions.

 

  • Crisis and Emergency hotlines
  • After hours support
  • Customer service, support and loyalty
  • Helpdesks

Outbound

OracleCMS offer Outbound Customer Service tailored to your specific requirements. Whether it be following up on existing leads for you to generate further business or contacting existing customers to gain feedback on the brand and its service, we provide experienced staff, efficiency and guaranteed success.

Additional outbound services include Quality Assurance, Promotional Calls and Nursing.

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