Could your business benefit from inbound call centre services? OracleCMS can provide everything you need.

We’ll help you to improve your customers experiences at extremely affordable costs. We’ve got a distinct approach to customer service solutions, so when it comes to inbound answering services and outbound call centre outsourcing, you’ll achieve substantial customer outcomes at a rapid rate.


Inbound Customer Service Made Easy

Delivering exceptional inbound customer service, requires a highly skilled, motivated and talented customer service staff supported by a strong management team. Which is where we come in. At OracleCMS we offer 24-hour, seven day a week inbound customer call centre solutions. We’re dedicated to providing all of your customers with the answers they need, whenever they need them, which is why both our inbound call centre services and outbound call center services are highly popular throughout the whole of Australia.

So why choose OracleCMS as your Australian inbound and outbound contact center?

  • OracleCMS require all staff to undertake specific training to a level deemed necessary to professionally handle functions such as answering services, troubleshooting and facilities management, and sales and after hours emergency services.
  • We currently provide inbound customer service in Melbourne, Brisbane, Sydney and throughout Australia. Our 450 clients range across various industries including retail, hospitality, medical and mining. We’re in demand.
  • Customer experience has become the key driver for organisations to differentiate themselves in Australia, inbound customer service can add tremendous value to your business or organisation.
  • Competitors may match your price and features, but they’ll struggle to match the unique and premium customer experience provided by the OracleCMS professionals trained to run your inbound call centre in Sydney, Brisbane, Melbourne and beyond.
  • The inbound customer service we provide you will win long term loyalty to your brand and products, improving profitability by reducing costs to acquire and retain customers as well as up-selling them to new products.
  • Our services and solutions, as well as our people and technology, are tried and tested on the following: Crisis and Emergency hotlines, out of hours support, Customer service/support/loyalty, and Helpdesks.
  • If you’re looking for efficient inbound customer service in Brisbane, Sydney and the rest of Australia, we’re pleased to provide customers with one single point of contact for all of their service questions across the board.


An Outbound Contact Center For Your Business

  • OracleCMS offer Outbound Customer Service tailored to your specific requirements.
  • Whether it be following up on existing leads for you to generate further business or contacting existing customers to gain feedback on the brand and its service, we provide experienced staff, efficiency and guaranteed success.
  • We’ll improve your contact rates and reduce customer wait times significantly, helping your business to achieve the results it deserves.
  • Additional outbound call centre outsourcing services include Quality Assurance, Promotional Calls and Nursing.

Get in Touch Today

We’re committed to providing professional inbound and outbound call centre services to our clients, which is why your company is guaranteed to benefit from working with us. From our office in Melbourne, we help businesses from Sydney to Brisbane and Perth and across the country get the tools they need to succeed.


If you’re interested in outsourcing to OracleCMS to provide the inbound answering service for your business, contact us today by filling out an online form. Once you’ve requested a call back, our specialist team will take you through our services to work out how we can help you grow.


Call our experts on 1300 760 011 and discover everything that you need to know before you commit to using OracleCMS as your inbound call center customer service provider.

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