Oracle Customer Management Solutions Pty Ltd (“OracleCMS”, “we”, “us”) and its related companies comply with this privacy policy (“Privacy Policy”) and with the Australian Privacy Act 1988 (Cth).
This Privacy Policy does not limit or exclude any of the rights under the Australian Privacy Act 1988.
This Privacy Policy outlines the type of personal information we may hold, the purposes for which it is held, and how that information is collected, held, used and disclosed. Our site may provide links to third party websites. OracleCMS is not responsible for the conduct of other companies linked to this site. You should refer to the privacy notices of any third party sites.
When we refer to “personal information” throughout this Privacy Policy, we mean personal information as defined in the Australian Privacy Act 1988, namely:
‘Information or an opinion about an identified individual, or an individual who is reasonably identifiable:
a) whether the information or opinion is true or not; and
b) whether the information or opinion is recorded in a material form or not.’
How Personal Information Is Collected
The personal information that OracleCMS collects could include your name, age, gender, the organisation you work for and ABN, your physical address, postal address, telephone and fax numbers and your e-mail address. In some circumstances, a failure to provide such information could result in OracleCMS being unable to assist you or provide its services to you. OracleCMS primarily collects information about you when you use or request a product or service, complete a survey or questionnaire, or when you communicate with OracleCMS by e-mail, telephone, in writing or in person. OracleCMS also collects information about you if you are providing goods or services to OracleCMS or, if you apply for employment at OracleCMS, through the staff recruitment and selection process.
We will only collect information about an individual for purposes which are relevant to OracleCMS business. For example, we may collect an individual’s name, contact information and other details relevant to our business relationship with that person. This information may be required to respect an individual’s request or provide our services. In some cases we may also be required by law to collect personal information, for example, occupational health and safety laws, laws relating to consumer credit, anti-money laundering or corporations.
In some instances if all necessary personal information is not provided, OracleCMS may be unable to assess or process your information or provide you with the services you require.
We may also collect anonymous information regarding visitors to our OracleCMS website. This may include Internet Protocol (IP) address, previous sites visited, internet provider location and date and time of the visit.
Sensitive Information
We may collect sensitive information, such as health information and information about personal attributes such as nationality, when it relates to the provision of a service or its evaluation. Sensitive information also includes information or an opinion relating to a person’s racial or ethnic origin, political views or memberships, religious beliefs or affiliations, membership of a professional or trade association or trade union, sexual orientation or practices and criminal record – though we would need a specific reason to request such information. OracleCMS will only collect this information with your consent and in accordance with the Australian Privacy Act 1988.
How Personal Information Is Used
OracleCMS uses personal information to assist it in providing services and for associated business development. OracleCMS also uses personal information to perform its corporate and contractual obligations. Unless otherwise required by law, OracleCMS will not use the information for any purpose other than for purposes directly related to providing our services to you and for conducting our business activities. OracleCMS may also collect information in order to improve its service to users of this OracleCMS website.
How Personal Information Is Disclosed
Personal information held by OracleCMS is disclosed by OracleCMS in accordance with the Australian Privacy Act 1988. OracleCMS will only disclose personal information to a third party where OracleCMS has your consent, or where the disclosure is permitted or required by law. For example, OracleCMS may disclose information as follows to:
• OracleCMS related companies
• Clients where required for specific business purposes
• External providers, such as suppliers, consultants and agents, including organisations that provide information technology and infrastructure support services
• Tax, financial, audit and legal advisers
• Government, regulatory and law enforcement bodies
• To protect and/or enforce our legal rights and interest, including defending any claim
• For any purpose authorised by you or Australian Privacy Act 1988
Personal information collected from OracleCMS existing and prospective customers, prospective employees, contractors, and suppliers may be transmitted to and stored on databases and/or servers operated and processed by OracleCMS, or their external service providers, outside of Australia. OracleCMS takes reasonable steps to ensure that your personal information is given the same privacy protection as it is afforded in Australia.
By providing us with your personal information, you agree to this transfer, storing and processing of your personal information.
If at any time we need to send personal information outside of Australia to an overseas entity that may use the information for its own purposes, we will:
a) take steps to ensure that we believe on reasonable grounds that the overseas agency receiving the Personal Information is subject to privacy protections, that overall, provide comparable safeguards to those provided under the Australian Privacy Act 1988;
b) enter into a binding contractual arrangement with the overseas agency receiving the personal information, confirming that it will protect the personal information in a way that, overall, provides comparable safeguards to those provided under Australian Privacy Act 1988; or
c) obtain the express authorisation of the individual concerned to disclose their personal information overseas after expressly informing them that the overseas agency may not be required to protect the information in a way that, overall, provides comparable safeguards to those provided under Australian Privacy Act 1988.
Security Of Your Personal Information
OracleCMS takes reasonable precautions including administrative, technical and physical measures to safeguard your personal information against loss, theft, or misuse, as well as against unauthorised access, use, modification, disclosure, alteration or destruction. We protect electronic data using a variety of security measures including password access, data backup and firewalls.
We also train our staff who handle personal information to respect the confidentiality of the information and the privacy of individuals.
Keeping Personal Information Up-to-date and Correct
OracleCMS seeks to ensure that the personal information it holds is accurate, up-to-date, complete, relevant, and not misleading. If you inform us that the information we hold about you is inaccurate, out-of-date, incomplete, irrelevant, or misleading we will take appropriate steps to correct the information or ensure that the amendments or errors are noted.
When Personal Information Is No Longer Needed
We do not keep personal information if it is no longer needed for the purposes for which it was collected, and the law no longer requires us to retain it. We use secure methods to destroy or de-identify the information. We dispose of all hard copy documents and delete electronic information from our systems.
Access
You have the right to ask for the personal information held about you. If you make an access request, OracleCMS will ask you to verify your identity and specify what information you require. Your request must be in writing and directed to our Privacy Officer. Our contact details are provided in the Further Information section at the end of this document.
OracleCMS may ask the reason for your request so we can assist you most effectively. However, you are under no obligation to provide a reason if you do not wish to. OracleCMS reserves the right to charge a fee for any significant costs incurred by us in providing access to personal information. These costs will be notified to you for your approval prior to providing access.
Although it is not our preference to deny requests for access to a person’s own personal information, OracleCMS may refuse access in certain situations in accordance with the Australian Privacy Act 1988.
Privacy Breaches
OracleCMS takes privacy breaches seriously and has procedures to help identify and resolve a breach, potential breach, or complaint as quickly as possible. This includes appropriate escalation processes to the relevant supervisory authority and notification processes in the event of a breach. If your personal information is involved in a privacy breach which we reasonably believe is notifiable or must be reported in accordance with the Australian Privacy Act 1988 (“Notifiable Privacy Breach”), we will inform the affected individual(s) and report the Notifiable Privacy Breach to the Office of the Australian Information Commissioner.
Complaints
If you believe your personal information is not properly protected, or that there has been a breach or potential breach of this Privacy Policy or the Australian Privacy Act 1988, please contact OracleCMS immediately and ask for your complaint or concern to be directed to the Privacy Officer (using the contact details provided in the Further Information section at the end of this document).
Once the Privacy Officer receives your complaint, you will be notified of the process for dealing with it. Your complaint will be thoroughly investigated and a suitable resolution negotiated with you.
If you are not satisfied with the resolution of your complaint by OracleCMS you may complain to the Office of the Australian Information Commissioner (OAIC) (https://www.oaic.gov.au/).
Further Information
For enquiries or feedback about this policy or for complaints about OracleCMS handling of personal information, please e-mail the Privacy Officer at [email protected], or by post to Privacy Officer at Oracle Customer Management Solutions, 1/456 Spencer Street, West Melbourne, Victoria, 3003, Australia, or Telephone 1300 767 086.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business or the law.
We will notify you of any updates to the Privacy Policy by publishing the updated version on our website. Any revised Privacy Policy will apply from the date on which we upload it to our website.
We encourage you to periodically review the Privacy Policy on our website.
This document was last updated on 9 July 2025.
