Contact Centre & Call Centre Services Australia – OracleCMS

Delivering exceptional results is not an option, it’s a guarantee.

OracleCMS know that there is a more efficient way of connecting you with your customers. Whether it’s through the phone, email or the web, our call centre solutions provide outstanding customer experiences.

 

Want to improve your business outcomes?
Through delivering exceptional customer service solutions and a faultless phone call answering service, OracleCMS can help you do exactly that.

 

As the technology industry evolves, our skills and services do too. We create efficient processes in order to take businesses to where they want to be, for a customer contact centre and other services that keep your business running efficiently and seamlessly.

Who We Are

OracleCMS understands that at the heart of every business sits a passion and commitment to quality, innovation and excellence. This is the very concept on which OracleCMS is based. Our commitment to the success of your business is second to none and we will do what it takes to help your corporate business to grow and succeed, providing elite business call answering or customer call centre services in Australia.

 

Our services encompass call centres in Adelaide and call centres in Perth, as well as reliable customer call centers in Brisbane, Melbourne and Sydney. That means that, wherever your business operates across Australia, OracleCMS can get you connected.

 

OracleCMS has experienced growth at a rapid and unprecedented rate, and as such the need for us to continue to deliver strong results for our partners is paramount. As an Australian contact centre provider, we offer Inbound Customer Service solutions, delivering 360degree Customer Service Solutions, seven days a week.

 

We have proven extremely successful in managing, developing and implementing multi-tiered solutions, providing not only technology that places our customers at the forefront, but cost savings to the business and overall improvement to the bottom line.

 

We have a diversity of skills that are put at our customer’s disposal, resulting in excellent business growth for our client’s every time.

Why Choose OracleCMS?

At OracleCMS, our goal is to help you beat the competition. We provide an Australian call centre experience that’s a cut above the rest. Our commitment to exceptional customer service ensures we provide outstanding quality and integration across all of our call centre solutions for Melbourne, Sydney, Perth, Brisbane, Adelaide and more.

 

If you want to make customer service your competitive advantage, then you’ve come to the right place. We use innovative technology solutions and cost-effective, efficient business processes across multiple channels to ensure you receive positive customer outcomes, at all times.

Our Mission Statement

We are innovative, individual, integral and intellectual – and all of these valuable skills are in our client’s arsenal.

Get in Touch Today

Looking for a customer call centre in Brisbane, Melbourne, Sydney, Perth, Adelaide or Australia wide? Our team is committed to providing highly professional customer service solutions, inclusive of a 24 7 phone answering service. We’re confident that we can help every business through efficient sectors of integrated CRM and Mobility, Omni-Channel Operations, Social Media and Analysis.

 

Our team of experienced specialists will work alongside your team to build a relationship and act as a professional, knowledgeable and experienced extension of your business. Rest assured, that your customers can rely on us to answer all of their unanswered questions with the expertise of your in-house team.

 

If you believe we could be the right fit for you, simply contact us now and fill out our online form. Once you’ve requested a callback, we’ll work with you to go through all of our services to decide exactly what will benefit your company the most.

 

Call our experts on  1300 760 011 and prepare to experience rapid growth.

Brands that trust OracleCMS

We Are Passionate

Customer Contact Centre

Delivering exceptional customer experiences is our goal, whether it’s a telephone answering service, email service, or a live answering service via the web. Do you want to provide the best telephone answering service in Australia?  We also offer Telemarketing services.

Social Media

Creating exceptional customer experiences through social media involves more than just monitoring and responding to customers.

Consulting

Innovative ways to achieve your service goals and objectives. Understanding what customers want, need and value most is the first step in designing better process.

Big Data

Make better, more informed decisions about your business and customers. Organisations struggle to harness the potential insights from their data. They need the ability to transform great volumes of structured and unstructured data into a single storehouse of information that is ready to be analysed. Learn about our data analytics, brand analysis, business intelligence and market research services.

Software & Web Development

Mobile apps are an increasingly important channel for customer service. Customers want rich and engaging mobile experiences that allow them to manage their relationship with an organisation. We can help engage your customers with an interactive mobile or web app. Learn about our software development, mobile and web design services.

Voice & Telephony

Whether you’d like open a call centre in Melbourne, need to make changes to a current call centre in Sydney, Melbourne, Brisbane, Adelaide, Perth or any other answering service in Australia, our Live Phone Answering Service could be a viable communication channel for your business. The ability to handle incoming customer calls quickly and professionally will greatly impact the reputation of your organisation. Learn about our 1300 / 1800, IVR and voice talent services.

OracleCMS combines the passion of talented people with business innovation and technology to develop industry-specific and cross-industry services and solutions.

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