Australian Contact Centre, Outsourced Inbound & Outbound Call Centre Services Australia

Delivering exceptional results is not an option, it’s a guarantee.

OracleCMS know that there is a more efficient way of connecting you with your customers. Whether it’s through the phone, email or the web, our call centre solutions provide outstanding customer experiences.

 

Want to improve your business outcomes?
Through delivering exceptional customer service solutions and a faultless phone call answering service, OracleCMS can help you do exactly that.

 

As the technology industry evolves, our skills and services do too. We create efficient processes in order to take businesses to where they want to be, for a customer contact centre and other services that keep your business running efficiently and seamlessly.

Who We Are

OracleCMS understands that at the heart of every business sits a passion and commitment to quality, innovation and excellence. This is the very concept on which OracleCMS is based. Our commitment to the success of your business is second to none and we will do what it takes to help your corporate business to grow and succeed, providing elite business call answering or customer call centre services in Australia.

 

Our services encompass call centres in Adelaide and call centres in Perth, as well as reliable customer call centers in Brisbane, Melbourne and Sydney. That means that, wherever your business operates across Australia, OracleCMS can get you connected.

 

OracleCMS has experienced growth at a rapid and unprecedented rate, and as such the need for us to continue to deliver strong results for our partners is paramount. As an Australian contact centre provider, we offer Inbound Customer Service solutions, delivering 360degree Customer Service Solutions, seven days a week.

 

We have proven extremely successful in managing, developing and implementing multi-tiered solutions, providing not only technology that places our customers at the forefront, but cost savings to the business and overall improvement to the bottom line.

 

We have a diversity of skills that are put at our customer’s disposal, resulting in excellent business growth for our client’s every time.

Why Choose OracleCMS Australian Call Centre?

At OracleCMS, our goal is to help you beat the competition. We provide an Australian call centre experience that’s a cut above the rest. Our commitment to exceptional customer service ensures we provide outstanding quality and integration across all of our call centre solutions for Melbourne, Sydney, Perth, Brisbane, Adelaide and more.

 

If you want to make customer service your competitive advantage, then you’ve come to the right place. We use innovative technology solutions and cost-effective, efficient business processes across multiple channels to ensure you receive positive customer outcomes, at all times.

Our Mission Statement

We are innovative, individual, integral and intellectual – and all of these valuable skills are in our client’s arsenal.

Get in Touch Today

Looking for a customer call centre in Brisbane, Melbourne, Sydney, Perth, Adelaide or Australia wide? Our team is committed to providing highly professional customer service solutions, inclusive of a 24/7 phone answering service. We’re confident that we can help every business through efficient sectors of integrated CRM and Mobility, Omni-Channel Operations, Social Media and Analysis.

 

Our team of experienced specialists will work alongside your team to build a relationship and act as a professional, knowledgeable and experienced extension of your business. Rest assured, that your customers can rely on us to answer all of their unanswered questions with the expertise of your in-house team.

 

If you believe we could be the right fit for you, simply contact us now and fill out our online form. Once you’ve requested a callback, we’ll work with you to go through all of our services to decide exactly what will benefit your company the most.

 

Call our experts on  1300 760 011 and prepare to experience rapid growth.

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OracleCMS Australian Contact Centre

Here at OracleCMS, we offer an advanced Australian contact centre service to Australian clients who are looking to improve the overall customer service that they’re affording their customers and to bolster their brand image.

But what is it about Australian contact centres that can benefit your business? And how can you as a business owner decide if contact centre services and call centres are right for your business?

What Is An Australian Contact Centre?

An Australian contact centre is an Australian based operation, open 24/7 and able to provide inbound and outbound call handling along with omnichannel support including email, chat, and website support. Contact centres can handle phone calls, emails, social media management, customer acquisition, appointment setting, handling sales, web-enquiries and more. It’s a means of offering your existing and potential customers the opportunity to acquire more information about your products & services, by speaking to a professional agent anytime.

By attaching an Australian contact centre to your business, you will be able to answer more queries in real-time, place orders, take payments, and ensure that your customers will be able to get answers to their enquiries.

Can An Australian Contact Centre Help My Business?

Operating a business is incredibly time-consuming, which is why it is so valuable being able to delegate and outsource certain tasks so that you and your staff can focus on other vital ‘revenue-generating’ areas and increasing sales.

If you experience high volumes of phone calls or emails from customers and potential buyers, it can disrupt your daily working patterns and often become too much to handle. If this is starting to feel like the case for you, then it’s almost certainly time to explore other methods of answering and attending those calls.

That is why so many Australian businesses partner with an Australian contact centre. It allows them to dedicate more of their time to their face-to-face interactions and improving their products/services/sales—whilst ensuring that they never miss an important phone call.

You must consider how many phone calls that you might miss in an average day. How many of them will hang up and invariably call one of your competitors instead? By having a call centre in place to receive every single enquiry that comes through your business, you can significantly expand your customer base and increase sales and earnings in the long run.

Australian Contact Centre Services Help Avoid Negative Perceptions

There’s nothing more valuable to a business than their image and the way that customers perceive them. Keeping up a positive and professional image is paramount if you wish to keep customers returning to you, as opposed to turning to your competitors.

One of the easiest ways to build a negative perception is a lack of attention, something that many businesses can fall into when trying to handle high volumes of enquiries without the appropriate infrastructure in place. If people try to contact you and find that they have to wait on the phone for five minutes, only to be greeted by someone who is flustered and clearly in a rush to get off—well, it doesn’t reflect well at all. On the other hand, with call centre services in place, everyone who attempts to make contact will be greeted by a professional positive response.

Be there for your customers by providing them with a platform where every enquiry gets responded to and is handled in good time. This will bolster your brand image, and people will soon get to learn that yours is a business that is a pleasure to deal with, securing their loyalty in the future.

Offer Great Customer Service With Australian Contact Centre Services

After-service care

There’s so much more to having a contact centre in place than simply answering phone calls and dealing with enquiries. Contact centre staff can also be tasked with offering after-service and after-sales (i.e., calling up to ensure that the customer was satisfied with their experience). This can offer you invaluable information and help you to improve your products/services and streamline the way that your business operates.

 

24/7 contact

Call centre outsourcers enable your business to offer 24/7 customer service, this is a huge benefit. You can have professional call handlers working various shift patterns ensuring that people can engage with your business at any time. Simply listing this on your website will immediately demonstrate that you are a business who values your customers.

 

Maintaining the highest standards

Again, trying to handle all enquiries yourself, whilst running your day-to-day operations, can be difficult to pull off. Therefore, at times it can be impossible to maintain the highest standards—particularly if customers are made to wait or are greeted by a member of staff who is starting to feel the pressure.

However, having handlers on standby waiting to receive your calls who are highly trained and can attend every customer with the appropriate requirements (e.g., branded greetings, polite farewells, and an overall professional attitude), will always allow you to maintain the highest standards. In addition to that, an Australian based contact centre will hire native English speakers, making the interaction much smoother.

 

Faster response times (email, web-support, social media)

For customers who prefer to make contact via email or your website’s live chat support option, you must be able to attend them as quickly as possible. Realistic response time for emails is within the next working day but more often than not, your contact centre will be able to get back to them even sooner.

Why Choose OracleCMS As Your Australian Contact Centre?

For us, delivering exceptional results is not an option, it’s a guarantee. We have the infrastructure in place to provide you with a well-rounded, thorough and attentive contact centre. All of our call centres are Australia based and our agents are trained to maintain the highest standard at all times, our call centre agents will represent your brand with the utmost integrity.

 

Are you interested in exploring this service further?

If you have any additional questions or would like to enquire further about pricing, then please do not hesitate to contact us today. One of our friendly representatives will gladly receive your call and point your in the right direction.

To conclude, attaching an Australian contact centre and call centre services to your business can offer the following benefits:

  • Handle higher volumes of enquiries through various mediums
  • Offer a more thorough customer service
  • Your customers can reach you 24/7
  • Increase your earnings
  • Bolster customer loyalty & customer advocacy
  • Improve your brand image
  • Maintain a higher standard of service
  • Avoid negative perceptions
  • and more
Brands that trust OracleCMS

Inbound Call Centre Services

Could your business benefit from inbound call centre services? OracleCMS can provide everything you need.

We’ll help you to improve your customers experiences at extremely affordable costs. We’ve got a distinct approach to customer service solutions, so when it comes to inbound answering services and outbound call centre outsourcing, you’ll achieve substantial customer outcomes at a rapid rate.

Inbound Customer Service Made Easy

Delivering exceptional inbound customer service, requires a highly skilled, motivated and talented customer service staff supported by a strong management team. Which is where we come in. At OracleCMS we offer 24-hour, seven day a week inbound customer call centre solutions. We’re dedicated to providing all of your customers with the answers they need, whenever they need them, which is why both our inbound call centre services and outbound call center services are highly popular throughout the whole of Australia.

Why choose OracleCMS as your Australian inbound and outbound contact center?

    • OracleCMS require all staff to undertake specific training to a level deemed necessary to professionally handle functions such as answering services, troubleshooting and facilities management, and sales and after hours emergency services.
    • We currently provide inbound customer service in Melbourne, Brisbane, Sydney and throughout Australia. Our 450 clients range across various industries including retail, hospitality, medical and mining. We’re in demand.
    • Customer experience has become the key driver for organisations to differentiate themselves in Australia, inbound customer service can add tremendous value to your business or organisation.
    • Competitors may match your price and features, but they’ll struggle to match the unique and premium customer experience provided by the OracleCMS professionals trained to run your inbound call centre in Sydney, Brisbane, Melbourne and beyond.
    • The inbound customer service we provide you will win long term loyalty to your brand and products, improving profitability by reducing costs to acquire and retain customers as well as up-selling them to new products.
    • Our services and solutions, as well as our people and technology, are tried and tested on the following: Crisis and Emergency hotlines, out of hours support, Customer service/support/loyalty, and Helpdesks.
    • If you’re looking for efficient inbound customer service in Brisbane, Sydney and the rest of Australia, we’re pleased to provide customers with one single point of contact for all of their service questions across the board.

Can An Inbound Call Centre Help My Business?

Operating a business is incredibly time-consuming, which is why it is so valuable being able to delegate and outsource certain tasks so that you and your staff can focus on other vital ‘revenue-generating’ areas and increasing sales.

If you experience high volumes of phone calls or emails from customers and potential buyers, it can disrupt your daily working patterns and often become too much to handle. If this is starting to feel like the case for you, then it’s almost certainly time to explore other methods of answering and attending those calls.

That is why so many Australian businesses partner with an Australian contact centre. It allows them to dedicate more of their time to their face-to-face interactions and improving their products/services/sales—whilst ensuring that they never miss an important phone call.

You must consider how many phone calls that you might miss in an average day. How many of them will hang up and invariably call one of your competitors instead? By having a call centre in place to receive every single enquiry that comes through your business, you can significantly expand your customer base and increase sales and earnings in the long run.

Outbound Call Centre Services

An Outbound Contact Center For Your Business

  • OracleCMS offer Outbound Customer Service tailored to your specific requirements.
  • Whether it be following up on existing leads for you to generate further business or contacting existing customers to gain feedback on the brand and its service, we provide experienced staff, efficiency and guaranteed success.
  • We’ll improve your contact rates and reduce customer wait times significantly, helping your business to achieve the results it deserves.
  • Additional outbound call centre outsourcing services include Quality Assurance, Promotional Calls and Nursing.

Get In Touch Today

We’re committed to providing professional inbound and outbound call centre services to our clients, which is why your company is guaranteed to benefit from working with us. From our office in Melbourne, we help businesses from Sydney to Brisbane and Perth and across the country get the tools they need to succeed.

 

If you’re interested in outsourcing to OracleCMS to provide the inbound answering service for your business, contact us today by filling out an online form. Once you’ve requested a call back, our specialist team will take you through our services to work out how we can help you grow.

 

Call our experts on 1300 760 011 and discover everything that you need to know before you commit to using OracleCMS as your inbound call center customer service provider.

We Are Passionate

Customer Contact Center Australia

Delivering exceptional customer experiences is our goal, whether it’s a telephone answering service, email service, or a live answering service via the web. Do you want to provide the best telephone answering service in Australia?  We also offer Telemarketing services.

Social Media

Creating exceptional customer experiences through social media involves more than just monitoring and responding to customers.

Consulting

Innovative ways to achieve your service goals and objectives. Understanding what customers want, need and value most is the first step in designing better process.

Big Data

Make better, more informed decisions about your business and customers. Organisations struggle to harness the potential insights from their data. They need the ability to transform great volumes of structured and unstructured data into a single storehouse of information that is ready to be analysed. Learn about our data analytics, brand analysis, business intelligence and market research services.

Software & Web Development

Mobile apps are an increasingly important channel for customer service. Customers want rich and engaging mobile experiences that allow them to manage their relationship with an organisation. We can help engage your customers with an interactive mobile or web app. Learn about our software development, mobile and web design services.

Voice & Telephony

Whether you’d like open a call centre in Melbourne, need to make changes to a current call centre in Sydney, Melbourne, Brisbane, Adelaide, Perth or any other answering service in Australia, our Live Phone Answering Service could be a viable communication channel for your business. The ability to handle incoming customer calls quickly and professionally will greatly impact the reputation of your organisation. Learn about our 1300 / 1800, IVR and voice talent services.

OracleCMS combines the passion of talented people with business innovation and technology to develop industry-specific and cross-industry services and solutions.

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