Best Customer Experience Metrics & KPIs
May 28, 2022
Back in the day, figuring out how customers felt about a brand and business was relatively inelegant. In essence, if a customer never returned, they weren’t all that impressed. Not...
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Blogs
Using AI to Automate Invoice and Receipt Processing
April 28, 2022
In the world of business today, processes are truly everything. Accounting departments have typically had to rely on using bloated systems to handle their invoice and receipt management – and...
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An Introduction to AI Chatbots
April 25, 2022
AI chatbots are amazing. There’s a good chance that you have already engaged with one on a website without perhaps even realising it. They are on the front lines of...
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What Are the Different Types of Intelligent Agents?
March 31, 2022
Artificial intelligence has gone through leaps and bounds over recent years, but it would be otherwise stagnant without intelligent agents. You see, just as an idea remains a thought without action,...
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In AI What Is an Intelligent Agent?
February 28, 2022
Artificial intelligence is a more and more familiar concept to us, and not just because of sensational movies predicting the end of life as we know it. The process whereby a...
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How To Create A Business Case For RPA
December 30, 2021
It’s no secret that Automation is fast becoming one of the biggest game-changers in the world of business and has been going from strength to strength for decades. As over...
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A Guide to Phone Prefixes in Australia
December 24, 2021
When it comes to setting up and running a business, choosing a phone number is likely the last thing on your mind – and yet it’s a vital decision that...
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How RPA is Helping Contact Centres Deliver Better Customer Experiences
December 5, 2021
RPA (or robotic process automation) is a strategic fix that enables you to digitalise the more common, replicable agent tasks within a contact centre. RPA is a sort of overly...
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How to Get a 1800 Number in Australia
September 28, 2021
Have you been thinking about setting up an 1800 number for your business in Australia, but you’re not quite sure where to start? Or perhaps you still need to figure...
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The Benefits of Outsourcing Your Help Desk
August 10, 2021
Running a business isn’t easy. If that were the case then everyone would be doing it. It takes a certain type of person to be able to set up, run,...
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