Best Customer Experience Metrics & KPIs
Back in the day, figuring out how customers felt about a brand and business was relatively inelegant. In essence, if a customer never returned, they weren’t all that impressed. Not...
Read MoreBack in the day, figuring out how customers felt about a brand and business was relatively inelegant. In essence, if a customer never returned, they weren’t all that impressed. Not...
Read MoreIn the world of business today, processes are truly everything. Accounting departments have typically had to rely on using bloated systems to handle their invoice and receipt management – and...
Read MoreAI chatbots are amazing. There’s a good chance that you have already engaged with one on a website without perhaps even realising it. They are on the front lines of...
Read MoreArtificial intelligence has gone through leaps and bounds over recent years, but it would be otherwise stagnant without intelligent agents. You see, just as an idea remains a thought without action,...
Read MoreArtificial intelligence is a more and more familiar concept to us, and not just because of sensational movies predicting the end of life as we know it. The process whereby a...
Read MoreIt’s no secret that Automation is fast becoming one of the biggest game-changers in the world of business and has been going from strength to strength for decades. As over...
Read MoreWhen it comes to setting up and running a business, choosing a phone number is likely the last thing on your mind – and yet it’s a vital decision that...
Read MoreRPA (or robotic process automation) is a strategic fix that enables you to digitalise the more common, replicable agent tasks within a contact centre. RPA is a sort of overly...
Read MoreHave you been thinking about setting up an 1800 number for your business in Australia, but you’re not quite sure where to start? Or perhaps you still need to figure...
Read MoreRunning a business isn’t easy. If that were the case then everyone would be doing it. It takes a certain type of person to be able to set up, run,...
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