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customer service agent empathy guide

Customer Service Empathy Guide

[vc_row][vc_column][vc_column_text]There is one skill that every exceptional customer support representative should have and that is empathy. Yes, it’s important to be able to speak with confidence, just as it’s important...

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phonetic alphabet

Phonetic Alphabet In Call Centres

The phonetic alphabet is a standardized set of words used to represent the letters of the alphabet. It is commonly used in the customer service industry to ensure clear and...

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