Blogs

[vc_row][vc_column][vc_column_text]To the uninitiated, a job manning the phones in customer service is as simple as sitting and answering phone calls. We, on the other hand, realise just how much work...

[vc_row][vc_column][vc_column_text]Is there anything more frustrating than being sat on the phone whilst waiting in a call queue to be served? The same monotonous music playing on repeat while you clock-watch,...

This is an important question as it’s all too easy to get the two mixed up. In this article, we’re going to explore the clear difference between the two and...

This is an important question as it’s all too easy to get the two mixed up. In this article, we’re going to explore the clear difference between the two and...

There is nothing more valuable in business than the satisfaction of your customers. Thus, it is paramount that you take the necessary steps to ensure that you are always delivering...