In order to boost the productivity of your business, and ultimately its profitability, first, you must address the challenges produced by time-consuming manual processes within the workplace that can only...
Read MoreIn order to boost the productivity of your business, and ultimately its profitability, first, you must address the challenges produced by time-consuming manual processes within the workplace that can only...
Read MoreThis ever-evolving digital era of ours has given rise to a number of new technologies that are designed to improve our daily life, as well as significantly enhance processes in...
Read More[vc_row][vc_column][vc_column_text]To the uninitiated, a job manning the phones in customer service is as simple as sitting and answering phone calls. We, on the other hand, realise just how much work...
Read More[vc_row][vc_column][vc_column_text]Is there anything more frustrating than being sat on the phone whilst waiting in a call queue to be served? The same monotonous music playing on repeat while you clock-watch,...
Read MoreIn this digital era, data is the new currency. It’s with data that businesses can make shrewd decisions and innovations within their daily operation in order to streamline functionality, bolster...
Read MoreThere’s been a lot of hype surrounding this topic of artificial intelligence and robotic process automation in Aussie contact centres, some good, some bad. It all comes down to perspective...
Read MoreThere are various reasons for wanting to outsource your customer services to a third-party company, just as there are for preferring to handle it in house. But where do you...
Read MoreThis is an important question as it’s all too easy to get the two mixed up. In this article, we’re going to explore the clear difference between the two and...
Read MoreThis is an important question as it’s all too easy to get the two mixed up. In this article, we’re going to explore the clear difference between the two and...
Read MoreThere is nothing more valuable in business than the satisfaction of your customers. Thus, it is paramount that you take the necessary steps to ensure that you are always delivering...
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