07 Jun
In business, there are few things quite as important as customer service. Yes, you need to deliver a superior product or service, whilst offering great value for money, but without...
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Blogs
02 Jun
Most modern businesses rely on a phone number. It doesn’t matter how you operate, giving your customers the option to communicate directly with a representative of your business is the...
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23 May
With so many different business support services out there, including all manner of different terminology, it can be easy to get lost. For example, you have call tracking & analytics,...
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30 Apr
What Is the Difference Between 1300 & 1800 Numbers At one point or another, you will likely have made a call to a 1300 or 1800 number. But what is the...
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25 Jun
In order to boost the productivity of your business, and ultimately its profitability, first, you must address the challenges produced by time-consuming manual processes within the workplace that can only...
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18 May
This ever-evolving digital era of ours has given rise to a number of new technologies that are designed to improve our daily life, as well as significantly enhance processes in...
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15 Apr
[vc_row][vc_column][vc_column_text]To the uninitiated, a job manning the phones in customer service is as simple as sitting and answering phone calls. We, on the other hand, realise just how much work...
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13 Mar
[vc_row][vc_column][vc_column_text]Is there anything more frustrating than being sat on the phone whilst waiting in a call queue to be served? The same monotonous music playing on repeat while you clock-watch,...
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28 Feb
In this digital era, data is the new currency. It’s with data that businesses can make shrewd decisions and innovations within their daily operation in order to streamline functionality, bolster...
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11 Jan
There’s been a lot of hype surrounding this topic of artificial intelligence and robotic process automation in Aussie contact centres, some good, some bad. It all comes down to perspective...
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