In AI What Is an Intelligent Agent?
February 28, 2022
Artificial intelligence is a more and more familiar concept to us, and not just because of sensational movies predicting the end of life as we know it. The process whereby a...
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Blogs
How To Create A Business Case For RPA
December 30, 2021
It’s no secret that Automation is fast becoming one of the biggest game-changers in the world of business and has been going from strength to strength for decades. As over...
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A Guide to Phone Prefixes in Australia
December 24, 2021
When it comes to setting up and running a business, choosing a phone number is likely the last thing on your mind – and yet it’s a vital decision that...
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How RPA is Helping Contact Centres Deliver Better Customer Experiences
December 5, 2021
RPA (or robotic process automation) is a strategic fix that enables you to digitalise the more common, replicable agent tasks within a contact centre. RPA is a sort of overly...
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How to Get a 1800 Number in Australia
September 28, 2021
Have you been thinking about setting up an 1800 number for your business in Australia, but you’re not quite sure where to start? Or perhaps you still need to figure...
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The Benefits of Outsourcing Your Help Desk
August 10, 2021
Running a business isn’t easy. If that were the case then everyone would be doing it. It takes a certain type of person to be able to set up, run,...
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Reasons to Outsource Your Customer Service
June 7, 2021
In business, there are few things quite as important as customer service. Yes, you need to deliver a superior product or service, whilst offering great value for money, but without...
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Choosing the Best Virtual Phone Number Australia (Landline, Mobile, or 1300?)
June 2, 2021
Most modern businesses rely on a phone number. It doesn’t matter how you operate, giving your customers the option to communicate directly with a representative of your business is the...
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What Is the Difference Between 1300 & 1800 Numbers
April 30, 2021
What Is the Difference Between 1300 & 1800 Numbers At one point or another, you will likely have made a call to a 1300 or 1800 number. But what is the...
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Transforming the Modern Workplace With Automation
June 25, 2020
In order to boost the productivity of your business, and ultimately its profitability, first, you must address the challenges produced by time-consuming manual processes within the workplace that can only...
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