Artificial intelligence has gone through leaps and bounds over recent years, but it would be otherwise stagnant without intelligent agents. You see, just as an idea remains a thought without action,...
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Artificial intelligence is a more and more familiar concept to us, and not just because of sensational movies predicting the end of life as we know it. The process whereby a...
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It’s no secret that Automation is fast becoming one of the biggest game-changers in the world of business and has been going from strength to strength for decades. As over...
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When it comes to setting up and running a business, choosing a phone number is likely the last thing on your mind – and yet it’s a vital decision that...
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RPA (or robotic process automation) is a strategic fix that enables you to digitalise the more common, replicable agent tasks within a contact centre. RPA is a sort of overly...
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Have you been thinking about setting up an 1800 number for your business in Australia, but you’re not quite sure where to start? Or perhaps you still need to figure...
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Running a business isn’t easy. If that were the case then everyone would be doing it. It takes a certain type of person to be able to set up, run,...
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In business, there are few things quite as important as customer service. Yes, you need to deliver a superior product or service, whilst offering great value for money, but without...
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Most modern businesses rely on a phone number. It doesn’t matter how you operate, giving your customers the option to communicate directly with a representative of your business is the...
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What Is the Difference Between 1300 & 1800 Numbers At one point or another, you will likely have made a call to a 1300 or 1800 number. But what is the...
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