What Is the Difference Between 1300 & 1800 Numbers
April 30, 2021
What Is the Difference Between 1300 & 1800 Numbers At one point or another, you will likely have made a call to a 1300 or 1800 number. But what is the...
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Blogs
Transforming the Modern Workplace With Automation
June 25, 2020
In order to boost the productivity of your business, and ultimately its profitability, first, you must address the challenges produced by time-consuming manual processes within the workplace that can only...
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Make Your Business Work Smarter & Faster (With New Generation Technology)
May 18, 2020
This ever-evolving digital era of ours has given rise to a number of new technologies that are designed to improve our daily life, as well as significantly enhance processes in...
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10 Skills Every Call Centre Customer Service Agent Should Have
April 15, 2020
To the uninitiated, a job manning the phones in customer service is as simple as sitting and answering phone calls. We, on the other hand, realise just how much work...
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Tips to Reduce the Average Wait Time in Call Centre Queues Instantly
March 13, 2020
Is there anything more frustrating than being sat on the phone whilst waiting in a call queue to be served? The same monotonous music playing on repeat while you clock-watch,...
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Making Data Driven Decisions To Enhance Customer Service
February 28, 2020
In this digital era, data is the new currency. It’s with data that businesses can make shrewd decisions and innovations within their daily operation in order to streamline functionality, bolster...
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The Use of AI (Artificial Intelligence) in Contact Centres
January 11, 2020
There’s been a lot of hype surrounding this topic of artificial intelligence and robotic process automation in Aussie contact centres, some good, some bad. It all comes down to perspective...
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The Pros & Cons of Outsourcing Customer Services
December 9, 2019
There are various reasons for wanting to outsource your customer services to a third-party company, just as there are for preferring to handle it in house. But where do you...
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Telephone Etiquette for Businesses – The Essential Rules
December 8, 2019
Something that is often overlooked though is irrefutably valuable to your business, is telephone etiquette. Something as seemingly inconsequential as the way that you answer the phone when talking to...
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What’s The Difference Between A Call Centre And An Answering Service
December 6, 2019
This is an important question as it’s all too easy to get the two mixed up. In this article, we’re going to explore the clear difference between the two and...
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