How to Get a 1800 Number in Australia
September 28, 2021
Have you been thinking about setting up an 1800 number for your business in Australia, but you’re not quite sure where to start? Or perhaps you still need to figure...
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Blogs
The Benefits of Outsourcing Your Help Desk
August 10, 2021
Running a business isn’t easy. If that were the case then everyone would be doing it. It takes a certain type of person to be able to set up, run,...
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Reasons to Outsource Your Customer Service
June 7, 2021
In business, there are few things quite as important as customer service. Yes, you need to deliver a superior product or service, whilst offering great value for money, but without...
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Choosing the Best Virtual Phone Number Australia (Landline, Mobile, or 1300?)
June 2, 2021
Most modern businesses rely on a phone number. It doesn’t matter how you operate, giving your customers the option to communicate directly with a representative of your business is the...
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What Is the Difference Between 1300 & 1800 Numbers
April 30, 2021
What Is the Difference Between 1300 & 1800 Numbers At one point or another, you will likely have made a call to a 1300 or 1800 number. But what is the...
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Transforming the Modern Workplace With Automation
June 25, 2020
In order to boost the productivity of your business, and ultimately its profitability, first, you must address the challenges produced by time-consuming manual processes within the workplace that can only...
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Make Your Business Work Smarter & Faster (With New Generation Technology)
May 18, 2020
This ever-evolving digital era of ours has given rise to a number of new technologies that are designed to improve our daily life, as well as significantly enhance processes in...
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10 Skills Every Call Centre Customer Service Agent Should Have
April 15, 2020
To the uninitiated, a job manning the phones in customer service is as simple as sitting and answering phone calls. We, on the other hand, realise just how much work...
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Tips to Reduce the Average Wait Time in Call Centre Queues Instantly
March 13, 2020
Is there anything more frustrating than being sat on the phone whilst waiting in a call queue to be served? The same monotonous music playing on repeat while you clock-watch,...
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Making Data Driven Decisions To Enhance Customer Service
February 28, 2020
In this digital era, data is the new currency. It’s with data that businesses can make shrewd decisions and innovations within their daily operation in order to streamline functionality, bolster...
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