customer service agent empathy guide

Customer Service Empathy Guide

There is one skill that every exceptional customer support representative should have and that is empathy. Yes, it’s important to be able to speak with confidence, just as it’s important...

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phonetic alphabet

Phonetic Alphabet In Call Centres

The phonetic alphabet is a standardized set of words used to represent the letters of the alphabet. It is commonly used in the customer service industry to ensure clear and...

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