How to Stay Motivated as a Lone Worker
July 3, 2023
Being a lone worker comes with unique challenges, and one of them is staying motivated in the absence of direct colleagues and supervisors. Whether you work remotely, in isolation, or...
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Blogs
How to Find the Perfect Virtual Receptionist for Your Business
June 23, 2023
In today's digital age, businesses are increasingly turning to virtual receptionists to enhance their customer service and streamline their operations. A virtual receptionist can efficiently handle incoming calls, manage appointments,...
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The Impact of Contact Centre Automation on Agent Jobs
June 19, 2023
In today's digital age, contact centres play a crucial role in providing excellent customer service and support. These centres act as a vital point of contact between businesses and their...
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Benefits of Using a Virtual Receptionist Service
June 16, 2023
In today's fast-paced business environment, managing incoming calls efficiently and providing excellent customer service is crucial for the success of any organization. However, hiring a full-time receptionist can be expensive,...
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The Pros and Cons of Onshore Vs Offshore Contact Centres
June 12, 2023
Contact centres play a crucial role in today's business landscape, serving as the primary point of contact for customers seeking assistance or information. However, businesses often face the decision of...
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Virtual Receptionists vs. Traditional Receptionists
June 9, 2023
In today's digital era, businesses are increasingly exploring innovative ways to optimize their operations and enhance customer experience. One such area where technological advancements have made a significant impact is...
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The Importance of Emotional Intelligence in Contact Centre Agents
May 30, 2023
In today's fast-paced and customer-centric business environment the contact centre play a vital role in delivering exceptional customer service. While technical skills and product knowledge are essential for contact centre...
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The Role of Artificial Intelligence in Contact Centres
May 23, 2023
Artificial intelligence (AI) has rapidly transformed various industries, and one area where its impact is particularly significant is the contact centre. Contact centres serve as crucial touchpoints between businesses and...
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What is ACD (Automatic Call Distribution)?
May 19, 2023
Working in a call centre can be challenging, especially when multiple customers call simultaneously. It becomes difficult to prioritize which caller to assist first and what to do when there...
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The Top 10 Contact Centre Metrics You Should Be Tracking
May 15, 2023
In today's highly competitive business landscape, delivering exceptional customer service is crucial for organizations across industries. Contact centres play a pivotal role in customer support and engagement, making it essential...
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