Blogs

Outsourcing Your Contact Centre Operations: The Advantages You Can Expect

Outsourcing Your Contact Centre Operations: The Advantages You Can Expect

April 25, 2023

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5 steps to streamline your business with rpa

5 Steps to Streamline Your Business Using Robotic Process Automation (RPA)

April 21, 2023

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Tips for Choosing the Ideal Contact Centre Provider for Your Business

Tips for Choosing the Ideal Contact Centre Provider for Your Business

April 18, 2023

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rpa deployment models explained

RPA (Robotic Process Automation) Deployment Models Explained

April 14, 2023

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ivr technologies defined what is npl and nlu

A Guide to What IVR Technologies Are and How They Work (NLP & NLU Defined!)

February 8, 2023

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IVR what is it

IVR – What Is It and Does Your Call Centre Need It?

January 31, 2023

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customer service agent empathy guide

Customer Service Empathy Guide

December 30, 2022

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phonetic alphabet

Phonetic Alphabet In Call Centres

December 19, 2022

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an empathetic customer service rep on a customer service call

15 Empathy Statements Customer Service Reps Should Use

December 16, 2022

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artificial intelligence and robotic process automation for businesses

AI and RPA: What Is the Difference and Which Is Best for Your Business?

October 10, 2022

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