Phone Answering Services Australia
Phone Answering
Services Australia
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24/7 Phone Answering Service & Live Answering Services Australia

OracleCMS takes your customer interactions to the next level with our live answering service, ensuring that no call to your business ever goes unanswered. Whether it’s after-hours, overflow, or during busy holiday periods, we manage all or part of your calls with tailored solutions. Our Australian-based operators use custom scripts to represent your brand exactly as you would.

 

At OracleCMS, we’re passionate about creating exceptional experiences. By integrating systems across social media, software development, and consulting, we help Australian businesses leverage innovative strategies to meet their goals. As technology evolves, so do we. We continue to provide premium solutions across Omni-Channel Operations, CRM, and mobility, ensuring every client interaction reflects your brand’s high standards. Available 24/7, OracleCMS is your trusted partner in ensuring you never miss an important customer call again.

 

If you’re looking for a virtual office phone answering service or want to improve how you manage communication channels, we offer powerful solutions. Boost your brand’s reputation with a live phone answering service that efficiently handles your customer calls. Enhance your customer support with our services, which are designed to improve response times and increase customer satisfaction.

OracleCMS scored: 5/5 from 49 Google Reviews

Virtual Phone Answering Services Perfect for Every Business

Alongside our outstanding customer service solutions, from inbound and outbound support to telemarketing, OracleCMS also offers a virtual phone system solution that caters to all industries. Whether in retail, hospitality, medical, or mining, our virtual phone answering service ensures that no call goes unanswered, creating seamless communication between you and your customers.

 

At OracleCMS, we go above and beyond for every client, providing world-class technology that delivers the best outsourced reception services in Australia. We guarantee to find the perfect solution for your business needs with our range of virtual answering services, including our specialised phone answering options at our virtual contact centres. We firmly believe that outsourcing your live virtual receptionist needs to us will have a direct impact on the growth of your business.

 

If you’re looking for a virtual phone number for your business, know that our comprehensive phone answering service has the reach to help you wherever you are in Australia. From our offices in Melbourne, we help businesses from Perth to Brisbane, Sydney, and everywhere in between stay connected with their clients, so you’ll never have to worry about missed opportunities again.

live phone answering services austrlaia

Could Your Business Benefit from Australian Phone Answering Services

Our virtual telephone answering services in Australia have a proven track record of delivering professional and efficient results. In a world where connecting with your customers is vital, choosing a virtual phone system as part of your telephone answering service is a decision you won’t regret. OracleCMS guarantees you the following:

 

Callers will be greeted promptly and professionally with your own personal scripts. Our live operators in Melbourne, Perth, and across Australia excel in making phone calls feel personal and engaging, leaving your customers feeling valued and satisfied. We are equipped to answer calls using your existing number, or we can provide a local virtual phone number Australia-wide, ensuring that callbacks are always possible.

 

We provide bespoke virtual telephone answering services and pricing proposals tailored to your business needs. Your virtual telephone operator will be trained to reflect your organisation’s unique policies. To the customer, when we answer calls, our voice becomes yours. OracleCMS offers flexible messaging and call transfer options via a voice answering service at our virtual contact centres, where phone calls can be transferred from anywhere in the world, at your discretion.

 

We are an Australian-based Contact Centre offering Live Phone Answering and Live Messaging Services. If you’re looking for a full-time receptionist at a fraction of the cost, talk to us about the possibilities at OracleCMS. We also offer corporate services for larger organisations, ensuring that no matter the size of your business, we have you covered. No job is too big or too small, and every company requires a tailored solution, which is why our prices are calculated on an individual basis.

 

Speak with our team of experts today by calling 1300 760 011 to discover how OracleCMS can transform your customer service operations.

Live Phone Answering & Live Messaging Services

If you’re in need of a full-time receptionist at a fraction of the cost, look no further than OracleCMS. We offer tailored services, from small businesses to large corporate organisations, ensuring that no matter the size of your business, we’ve got you covered. For us, no job is too big or too small, and we understand that every company requires a bespoke service, which is why we calculate prices on an individual basis.

 

Talk to our team of experts today by calling 1300 760 011 to explore how our outsourced reception services can transform the way your company’s customer service operates. Let OracleCMS show you precisely how we can help take your business to the next level.

Corporate Business Call Answering Service

No other company comes close to providing the successful customer service solutions that OracleCMS delivers. As Australia’s leading outsourcing provider, we offer a business phone answering service for Perth, Brisbane, Melbourne, Sydney, and all across Australia, serving a diverse range of industries with a proven track record of success. As technology evolves, so do we. Our focus on integrated Omni-Channel Operations, CRM, Mobility, Analysis, and Social Media ensures we remain at the cutting edge of customer service.

Our commitment to your business success is unmatched. We go the extra mile to help your business thrive, providing top-tier customer service, inbound and outbound call centres, telemarketing, and virtual receptionists. We believe there’s always a more advanced way to connect with your customers, and our business call answering service has consistently proven to be reliable and effective for our clients. Our telemarketing and corporate answering services are designed to cater to larger companies and corporate clients who need a tailored reception solution.

business phone answering services australia

The Corporate Call Answering Service Your Organisation Deserves

For business answering services in Sydney, Melbourne, Brisbane, and across Australia, OracleCMS delivers a range of services that are both diverse and efficient. When you choose us, you’re guaranteed to experience exceptional answering services designed specifically for your business.

What can OracleCMS bring to your organisation?

  • We provide a personalised business call answering service tailored to your organisation’s unique requirements.
  • Perfect for large organisations, our corporate answering service expertly handles overflow, peak periods, after-hour calls, and marketing campaigns.
  • Our highly trained staff ensure seamless answering services in Brisbane, Melbourne, Sydney, Perth, and beyond—managing your business’s calls 24/7.
  • Our experienced IT team guarantees high standards of efficiency and quality, across all aspects of service.
  • We employ the latest technology, including high-tech alphanumeric pagers, to ensure swift communication.
  • OracleCMS offers the solutions you need to retain customers and solve business challenges—all while keeping your focus on what matters most: growing your business.

Business Call Answering Service: Never Miss a Message Again

If your team is finding it hard to manage a large volume of calls, it’s time to let the experts at OracleCMS take over with a reliable phone answering service. We’re dedicated to ensuring that you never miss a single call again. Think of us as an extension of your brand, delivering professional corporate answering services exactly when you need them the most. With bespoke solutions tailored to your business, our pricing is uniquely crafted for each organisation’s specific needs.

 

Are you ready to hand over your calls so you can focus on what matters most? Call our experts at 1300 760 011 to explore how our corporate answering services can transform the way your business operates.

Phone Answering FAQ’s

Can you tell me if the operators are based in Australia?

Yes. All of our operators are based in Australia.

Is the service available on public holidays?

Yes. The live answering service we provide is available 24 hours a day, 7 days a week, all year round. You can rest assured that your service will be available even on holidays like Christmas.

Can I make changes to my plan?

Yes. There are no restrictions on the changes you can make to any of our live answering service plans. You can change your plan rate at any time if your call volume does not match your current plan. Once your request has been submitted, your rate plan will be changed at the start of the next month.

Do I have the option of changing my script later on?

Yes. We offer live answering services that can be customized at any time. Scripts and questions can be easily updated by contacting our customer service team at any time.

For a Live Answering Service to work, do I need a 1300 number?

No. You do not need a 1300 number to activate our live answering services.

Does a call answering service fit the needs of small businesses?

Business owners of all sizes can benefit from telephone answering services. They’re great additions to any call management process because they’re so versatile. In addition, we offer a range of affordable plans based on your call volume.

What is the cost of a live answering service?

You can choose between our Phone Answering plans starting at approx. $25 per month for 15 calls or our Virtual Receptionist plans starting at approx. $30 per month.

Is it okay to advertise the number provided for my live answering service?

It’s not. OracleCMS reserves the right to change the in-dial number provided for your answering service at any time. For your business, it is recommended that you use an inbound number such as a 13, 1300, or 1800 number.

Do I have the option of adding additional questions for my callers?

Yes, indeed. You can add up to 5 questions each month for $5 for the 24/7 Phone Answering plans.

What is the process of using a live answering service?

An experienced customer service team answers client and customer calls on your behalf. You or your employee receive detailed messages from them.

Can I customise the greeting used by the operators?

Yes, at OracleCMS, we allow you to fully customise the greeting our operators use. Whether it’s a simple welcome message or a more detailed script, we’ll ensure that every call is answered exactly as you want, reflecting your brand’s tone and professionalism.

How quickly will calls be answered by the operators?

Our goal is to answer every call as quickly as possible to minimise wait times. Typically, calls are answered within a few rings, ensuring a prompt and professional response. OracleCMS strives to maintain industry-leading response times, even during peak periods.

Can the operators handle customer inquiries in multiple languages?

Yes, OracleCMS offers multilingual support to cater to your diverse customer base. If your business requires operators fluent in different languages, we can accommodate that to ensure every caller feels comfortable and receives the support they need.

Is the service available 24/7?

Absolutely. Our phone answering services are available 24/7, including weekends and public holidays. We ensure that your business is accessible to customers at all times, regardless of when they call.

How are urgent calls handled?

For urgent calls, we offer custom escalation protocols tailored to your business needs. If a call is marked as urgent, our operators will follow the procedures you’ve set, which could include immediately transferring the call to your designated contact or sending a priority message.

Can I receive a report or log of all answered calls?

Yes, we provide detailed call logs and reports, which are accessible through our secure portal. You can track all interactions, review caller details, and monitor the performance of your phone answering service to ensure everything is running smoothly.

What happens if the phone answering service is down due to technical issues?

In the unlikely event of a technical issue, OracleCMS has backup systems in place to ensure minimal disruption. Our dedicated support team will work quickly to resolve any issues, and we have contingency plans to keep your service operational at all times.

Are there any contracts or is the service month-to-month?

We offer flexible plans to suit your business needs. You can choose between monthly subscriptions or longer-term contracts, depending on what works best for you. Our services are designed to be as adaptable as your business requires.

Can the service integrate with my CRM system?

Yes, OracleCMS can integrate seamlessly with most CRM systems. This ensures that all call data, customer inquiries, and other relevant information are synced directly with your CRM for easy tracking and follow-up.

How secure is the service in terms of protecting customer data?

Security is a top priority at OracleCMS. We implement stringent data protection protocols, including encryption and regular security audits, to ensure that all customer information is handled with the highest level of security and confidentiality, in compliance with data protection regulations.

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