Phone Answering Services Australia
Phone Answering
Services Australia

24/7 Phone Answering Services & Live Answering Services Australia

OracleCMS elevates customer interactions with our live answering service, ensuring no call to your business goes unanswered. We manage all or part of your calls with options tailored for after-hours, overflow, and holiday periods. Our services are designed specifically to your needs, with Australian-based operators using custom scripts to represent your business exactly as you would.


Passionate about creating exceptional experiences, we integrate a variety of systems from social media to software development, and consulting, all aimed at helping Australian businesses leverage innovative strategies to meet their objectives. As technology evolves, we continue to provide premium solutions across integrated Omni-Channel Operations, CRM, and mobility, ensuring that every client interaction reflects the high standards of your brand. Available 24/7, OracleCMS is your partner in never missing an important customer call again.


If you’re looking for a virtual office phone answering service and would like to make some changes to the way you currently run your communication channels, we can provide you with worthwhile solutions.  Impact the reputation of your brand in a positive way with a live phone answering service that handles your customer calls in an efficient manner. Enhance your customer support with our answering services, designed to improve response times and customer satisfaction.

OracleCMS scored: 5/5 from 49 Google Reviews

Virtual Phone Answering Services Ideal for Every Business

Alongside our outstanding resources in customer service, from inbound and outbound customer service to telemarketing, we also offer a virtual phone system solution to all of our clients. This service spans a wide variety of industries, including but not limited to, retail, hospitality, medical, and mining. Our phone answering service is designed to ensure that no call goes unanswered, providing seamless communication between you and your customers.


At OracleCMS, we go above and beyond for every single client, providing world-class technology that delivers the best outsourced reception services in Australia. We guarantee that we will find the perfect solution for your business needs from our range of virtual answering services, including our specialized phone answering service, at our virtual contact centers. We firmly believe that outsourcing your live virtual receptionist needs to us, will directly affect the growth of your business.


If you are looking for a virtual phone number for your business, know that our phone answering service has the reach to help you wherever you are in Australia. From our offices in Melbourne, we help companies from Perth to Brisbane to Sydney and everywhere in between keep in touch with their clients through our reliable phone answering service, so you’ll never have to worry about missed opportunities again.

live phone answering services austrlaia

Could Your Business Benefit from Australian Phone Answering Services

Our virtual telephone answering services in Australia have a proven track record in delivering professional and efficient results. In an industry where connecting you to your customers is vital, opting for a virtual phone system as part of your telephone answering service will be a decision you won’t regret. OracleCMS promises you the following:


  • Callers will be greeted promptly and professionally with your own personal scripts; our live operators in Melbourne, Perth, and the rest of Australia repeatedly stand out with their brilliant communication skills. They excel in making phone calls feel personal and engaging, leaving your customers feeling valued and content. We are equipped to answer calls using your own existing number, or we can provide a local virtual phone number Australia-wide too, to ensure callbacks are always possible.
  • We are able to use your own existing number, or we are able to provide a local virtual phone number Australia wide too to ensure call backs are always possible.
  • We provide bespoke virtual telephone answering services and pricing proposals that are tailored specifically to your business needs. Your virtual telephone operator will be trained in line with your organization’s company policy. To the customer, when we answer calls, our voice is yours. OracleCMS offers flexible messaging and call transfer options via a voice answering service at our virtual contact centres, where phone calls can be transferred from anywhere in the world, at your discretion.
  • OracleCMS offer flexible messaging and call transfer options via a voice answering service at our virtual contact centres, where calls can be transferred from anywhere in the world, at your discretion.
  • We are an Australian based Contact Centre

Live Phone Answering & Live Messaging Services

If you’re looking for a full-time receptionist for a fraction of the cost, get in touch to discover the possibilities at OracleCMS. We also offer corporate services for larger corporate organisations, meaning that no matter the size of your business, we’ve got you covered. For us, no job is too big or too small, and we understand that every company requires a tailored service to them, which is why prices are calculated on an individual basis.


Talk to our team of experts today by calling 1300 760 011 to discuss all of our outsourced reception services and find out precisely how OracleCMS can change the way your company’s customer service is run.

Corporate Business Call Answering Service

There are no other companies in this field that come close to providing successful customer service business solutions like OracleCMS. As Australia’s leading outsourcing provider, we provide a business phone answering service for Perth, Brisbane, Melbourne, Sydney and across Australia, to clients in a number of industries and have a successful track record to prove it. As the world of technology evolves, we choose to evolve with it. Ensuring that we continue to grow within the divisions of integrated Omni-Channel Operations, CRM and Mobility, Analysis and Social Media is a huge priority to us.

Our commitment to the success of your business is second to none and we repeatedly do what it takes to assist your business to succeed, providing only the best in customer service, inbound and outbound call centres, telemarketing, virtual receptionists and answering services within Australia. We believe that there is always a more advanced way to connect with your customers, and our business call answering service has been proven to be reliable, with clear results for our clients. Our telemarketing services,  and Business Call Answering Service are both particularly useful corporate answering services, designed for larger companies and corporate clients that require a tailored reception solution.

business phone answering services australia

The Corporate Call Answering Service Your Organisation Needs

For business answering services in Sydney, Melbourne, Brisbane and the rest of Australia, our range of services are both varied and efficient. With us, you’re guaranteed to experience exceptional answering services for your business.

So, what exactly can OracleCMS offer your business?

  • We provide your business with a personalised business call answering service curated to meet your organisation’s specific requirements.
  • Ideal for large organisations, use our corporate answering service to deal with work overflow and managing peak periods, after-hour callers, and marketing campaigns.
  • Our team of highly experienced staff are trained in excellent answering services in Brisbane, Melbourne, Sydney, Perth and beyond, ensuring all your business’ phone answering can be managed, 24/7.
  • OracleCMS provide an experienced IT team who can guarantee high standards of efficiency and quality across the board.
  • We use only the latest in high technology alphanumeric pagers.
  • We’ve got the capabilities to solve your problems and help you acquire an retain customers without taking your focus off of your business.

Business Call Answering Service: Never Miss an Important Message Again

If your team is struggling to handle large call volumes, it’s probably the right time for you to hand over the reins and allow the experts at OracleCMS to take over with a phone answering service you can rely on. We’re determined to make sure that you never miss a call again. Think of us as an extension of your brand, providing corporate answering services in a highly professional manner when you need it the most. Due to the bespoke tailored nature of our company services, prices are calculated on an individual basis, specifically tailored to suit each organisation.


Do you want us to answer your calls so that you can focus on the things that matter? Call our experts on 1300 760 011 to discuss all of our corporate answering services and find out exactly how we can make a positive impact on the way you run your business.

Phone Answering FAQ’s

Can you tell me if the operators are based in Australia?

Yes. All of our operators are based in Australia.

Is the service available on public holidays?

Yes. The live answering service we provide is available 24 hours a day, 7 days a week, all year round. You can rest assured that your service will be available even on holidays like Christmas.

Can I make changes to my plan?

Yes. There are no restrictions on the changes you can make to any of our live answering service plans. You can change your plan rate at any time if your call volume does not match your current plan. Once your request has been submitted, your rate plan will be changed at the start of the next month.

Do I have the option of changing my script later on?

Yes. We offer live answering services that can be customized at any time. Scripts and questions can be easily updated by contacting our customer service team at any time.

For a Live Answering Service to work, do I need a 1300 number?

No. You do not need a 1300 number to activate our live answering services.

Does a call answering service fit the needs of small businesses?

Business owners of all sizes can benefit from telephone answering services. They’re great additions to any call management process because they’re so versatile. In addition, we offer a range of affordable plans based on your call volume.

What is the cost of a live answering service?

You can choose between our Phone Answering plans starting at approx. $25 per month for 15 calls or our Virtual Receptionist plans starting at approx. $30 per month.

Is it okay to advertise the number provided for my live answering service?

It’s not. OracleCMS reserves the right to change the in-dial number provided for your answering service at any time. For your business, it is recommended that you use an inbound number such as a 13, 1300, or 1800 number.

Do I have the option of adding additional questions for my callers?

Yes, indeed. You can add up to 5 questions each month for $5 for the 24/7 Phone Answering plans.

What is the process of using a live answering service?

An experienced customer service team answers client and customer calls on your behalf. You or your employee receive detailed messages from them.

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