Our Australian virtual receptionist service guarantees that your customers’ calls are always answered, providing a seamless and elevated experience for your business. It’s the perfect solution for companies looking to expand their customer support system without hiring additional employees.
Virtual receptionists effortlessly manage and filter incoming calls, delivering tasks like scheduling appointments, routing inquiries, and providing instant customer information. This service is fully customisable, tailored to your business’s unique needs, and supports various languages and industries. But how can a virtual receptionist truly transform your business? Is it the ultimate investment, or would a traditional receptionist be more suitable? Let’s explore the powerful advantages, so you can decide if a virtual receptionist is the right choice to elevate your business to new heights.
The typical salary for a receptionist in Australia is $53,767, not including benefits or paid time off. While there are undeniable advantages to having an in-person receptionist to greet customers and manage calls, a virtual receptionist in Australia offers a remarkably cost-effective solution.
For handling more complex inquiries, you’ll still need to step in, but a virtual receptionist effortlessly manages routine and general calls, keeping your business running smoothly and your costs down.
Hiring a receptionist comes with more than just salary expenses—you also need to invest in setting up a functional front office, including a desk, chair, computer, and office supplies. These expenses can quickly add up, draining your budget before you know it. With a virtual receptionist, there are absolutely no additional setup costs. It’s hassle-free and immediate, making it the perfect solution for businesses looking to cut costs and still maintain professional service.
The most amazing thing about virtual receptionist services? They never sleep! You can continue receiving and managing customer calls throughout the night, ensuring your business is always on. When you arrive at the office in the morning, you’ll effortlessly sort through calls, identifying those that need an urgent response and those that can wait until later in the day.
Plus, with a virtual receptionist, you’ll have so much more time to focus on what truly matters. Instead of being tied up on the phone, you and your team can dive into revenue-generating tasks and focus on growing your business without distractions.
Do you operate in an industry where your customers come from all corners of the globe? Imagine being able to offer multiple language options—this could dramatically expand your customer base and skyrocket your brand image. Your customers will feel valued and understood knowing that you have the infrastructure in place to handle their inquiries, no matter what language they speak.
Hiring a bilingual receptionist would normally require a significant salary, and for good reason. However, with a virtual receptionist in Australia, it’s seamless. And if your customer base speaks more than two or three languages, it becomes even more efficient and cost-effective!
While it’s crucial to offer your customers the option to call, many now favour the instant convenience of web-chat. If your front office receptionist is tied up on a complicated phone call, trying to manage 4 or 5 web-chat inquiries at the same time could be overwhelming. This is where a virtual receptionist truly shines. It allows your business to offer multiple ways for customers to reach you, handling all their inquiries at once and ensuring no one is left waiting.
Finding the best receptionists can be a challenge, and training one from scratch isn’t exactly a cost-effective solution either. However, implementing virtual receptionist services eliminates the need for recruiting altogether, which is ideal. You can’t always guarantee that a receptionist will stay long-term, or be present every single day. But a virtual receptionist, on the other hand, will be with you 24/7, 365 days a year!
It’s a truly stress-free solution that you can rely on. There’s nothing worse than being left in the lurch by a receptionist and having to manage all the phone calls and inquiries while handling your regular daily tasks.
For many business owners, time is money, especially for those with new start-ups. You might find yourself at home, wondering if a client has returned your call or left an important message. The beauty of having a virtual receptionist is that you can still receive these messages even during your off-time, allowing you to return any urgent calls whenever it suits you. Of course, this is entirely optional! We always recommend leaving work at work and trying to keep that work-life balance in check.
If you’re looking to grow your business and need to focus your valuable time on more critical areas, a virtual receptionist in Australia is the ideal solution. Save time, money, and the stress of hiring dedicated staff. With this simple and affordable option, you can start handling enquiries immediately, with no need for training, no lunch breaks, and definitely no sick days.
Cost effective
No additional set up costs
Available 24/7, 365 days a year
Multiple language options
Live web-chat features available
No need for recruitment or training
Receive important messages even during your off-time
Are you interested in exploring this exceptional service further? Contact us today, and we’ll gladly guide you through your options, answering any questions you may have. We look forward to hearing from you!
What is the procedure for using a virtual receptionist?
As a virtual receptionist, you can answer the phone just as if you had an in-house receptionist. During a virtual receptionist’s shift, they assist your business with basic inquiries, direct calls to the appropriate departments, as well as screen incoming calls.
What is the difference between a virtual receptionist service and an answering service?
An answering service is not as customized as a virtual receptionist service. The benefits of virtual receptionists are far greater than those of call centres, since they answer questions instead of just taking a message. So that efficiency and professionalism are never compromised, our virtual receptionists are well-trained to follow your business guidelines.
Is it more affordable to hire a virtual receptionist than to hire an in-person receptionist?
Definitely. The cost of a receptionist who works in-house or at your location can be extremely high, and you pay for their idle time as well, even when there are no calls coming in. If you hire a virtual receptionist, you only pay for the service whenever you need it, such as when you receive a call or need confirmation on a client meeting.
Can you tell me how much the service would cost?
Charges for virtual receptionists can be divided into two categories: setup charges and usage charges.
During setup, phone operators are trained in accordance with your specifications in order to ensure they can answer the phone accordingly. Initially, you will have to pay a setup fee, and when you modify your call-handling scripts or procedures, you might have to pay additional fees.
Time-based usage fees, on the other hand, are charged based on usage. Instead of being charged for the number of calls you receive, you are charged for the minutes spent handling them.
A quote will be provided for each virtual receptionist service on a case-by-case basis. Charges for setup and usage will vary depending on the services and training involved.
Can Virtual Receptionist be accessed after hours?
Virtual receptionists are available 24 hours a day, 7 days a week, all year long. Even on public holidays, your calls will be answered.
What is the process for transferring my calls?
We will transfer all calls using a “warm transfer”. In order to transfer the caller, our operators will place them on hold and announce them to you.
Is it possible to transfer my calls to my mobile phone?
Yes, definitely! Regardless of whether you are using a landline or a mobile phone, all calls can be transferred.
To have a virtual receptionist, do I need a 1300 or 1800 number?
No. You can use our virtual receptionist service on your landline or mobile phone as a stand-alone service.
In the event that a call cannot be transferred successfully, what happens?
Our operators will return the caller to you if a transfer isn’t successful, and take a message based on your instructions. An email message and a text message will be sent to the designated email address and mobile number.
Are calls transferable more than once?
Multiple transfers are one of the features that our service supports. Please contact our Customer Care team for more information if you are interested in customizing your Virtual Reception.
What types of businesses benefit most from a virtual receptionist?
Virtual receptionists are particularly beneficial for small and medium-sized businesses, startups, and companies in healthcare, legal, real estate, and e-commerce industries. These businesses typically handle a high volume of calls and inquiries but may not need a full-time, in-house receptionist. By using a virtual receptionist, they can manage customer service more efficiently, improve response times, and maintain professionalism while controlling costs.
Can a virtual receptionist handle scheduling and calendar management?
Yes, OracleCMS’s virtual receptionists can handle scheduling, calendar management, and appointment setting. We can integrate seamlessly with your existing scheduling systems, ensuring that appointments are booked, rescheduled, or cancelled without any hiccups. This service is ideal for businesses that require frequent appointments, such as healthcare providers, real estate agents, or consulting firms.
What are the language options available for the virtual receptionist service?
At OracleCMS, we understand the importance of multilingual support, especially for businesses serving diverse customer bases. Our virtual receptionist services can be offered in multiple languages, allowing you to cater to non-English speaking customers and expand your reach. Contact us to discuss the specific language needs of your business.
Can the virtual receptionist be integrated with my CRM or other business systems?
Yes, OracleCMS virtual receptionists can integrate with your Customer Relationship Management (CRM) system and other business tools. This ensures that all client interactions are logged, tracked, and followed up on, providing a seamless customer experience and helping you keep detailed records for analysis and improvement.
How does a virtual receptionist maintain brand consistency when answering calls?
Our virtual receptionists at OracleCMS are trained to follow your brand’s specific tone, language, and script guidelines. We use customisable scripts to ensure that every call reflects your brand values and provides a consistent customer experience. Whether it’s answering queries or resolving issues, our team becomes an extension of your brand.
Can I customise the scripts that the virtual receptionist uses?
Absolutely! One of the key benefits of using OracleCMS virtual receptionist services is the ability to customise call scripts. This allows our receptionists to speak to your customers in a way that aligns with your brand voice and communication style. You can modify these scripts at any time to reflect changes in your services, promotions, or business approach.
Is there a limit to the number of calls or messages the virtual receptionist can handle?
There are no hard limits on the number of calls or messages our virtual receptionist can manage. Whether you experience high call volumes during peak seasons or a steady flow throughout the year, our service is scalable and designed to adapt to your business needs, ensuring that every call is answered and every message is delivered promptly.
How does the virtual receptionist handle multiple callers at once?
Our virtual receptionist service is designed to manage multiple calls simultaneously through advanced call routing and queuing systems. If multiple callers try to reach your business at the same time, we ensure that no call is missed, either by placing the caller in a brief hold or routing them to the next available receptionist.
Can the virtual receptionist provide after-hours support for international customers?
Yes, OracleCMS virtual receptionists are available 24/7, ensuring that your business is always open, even after regular business hours. This is particularly beneficial for businesses with international clients who may call from different time zones. Our after-hours service ensures that your customers can always reach you, no matter the time or location.
How secure is the information shared with the virtual receptionist?
At OracleCMS, we take data privacy and security very seriously. All information shared with our virtual receptionists is handled in accordance with stringent data protection protocols. We adhere to industry standards for encryption and data handling, ensuring that sensitive customer information remains confidential and secure at all times.
Can the virtual receptionist make outbound calls on behalf of my business?
Yes, our virtual receptionists can make outbound calls on your behalf. This can include follow-ups, appointment reminders, or customer service inquiries. We work with you to determine the parameters of the outbound calls, ensuring that they align with your customer service goals and brand messaging.
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