Our Australian virtual receptionist service ensures that none of your customers’ calls must ever go unanswered. It’s the ideal solution for businesses that are trying to grow their customer support infrastructure without having to hire a number of new employees.
Virtual receptionists receive and filter incoming calls, resolving basic customer needs such as scheduling appointments, directing calls, and providing customer account information. A virtual receptionist can be modified and customised to suit individual businesses in a variety of languages and industries. But can a virtual receptionist really bring value to your business? Is it worth your time or would a real-life receptionist be more suitable? Let’s explore some of the benefits and advantages, so that you can decide whether or not a virtual receptionist is the right choice for you.
The average salary for a receptionist in Australia is $53,767, not including any benefits or time off. Now, whilst there are certainly advantages to having a real person screening your phone calls and interacting with your customers, a virtual receptionist in Australia is an incredibly cost-effective alternative.
Certainly, for the more complex issues, you will be required to take the calls, however a virtual receptionist can effortlessly handle the general, routine calls in the meantime.
Again, hiring a receptionist will be costly, but there are other expenses involved that you may not have considered as well: setting up a front office/reception area, for example. You’ll have to invest in a desk, chair, computer and office supplies as well. These numbers start to mount up rather quickly. A virtual receptionist comes with no additional setup costs at all. Easy!
The best thing about virtual receptionist services is that they never need any sleep! This means that you can continue to receive and deal with customer calls throughout the night. Then, when you come into the office of a morning, you’ll be able to easily identify which calls require an urgent response and which can be attended to later in the day when you have more time.
In addition to that, having a virtual receptionist will free you up with much more time. Rather than having to handle all the phone calls you and your employees, you can instead focus on other ‘revenue generating’ tasks and growing your business.
Do you work in an industry where you deal with customers from all over the world? Imagine being able to offer your customers multiple language options? This will significantly open you up to more business, whilst bolstering your brand image and inspiring customer loyalty. Your customers will feel valued knowing that you have the infrastructure in place to handle their enquiries even though they don’t speak English.
If you were to try and find a bilingual receptionist, you’d likely have to end up paying a much larger salary, and rightly so. However, with a virtual receptionist in Australia, it’s rather straight forward. Even more so if your customer base speaks more than 2 or 3 languages!
Whilst it’s important to provide your customers with the option to make a phone call, many people favour a quick and easy web-chat enquiry. Leaving everything to one front office receptionist could become a little too much, especially if they’re on the phone handling a complex issue as 4 or 5 web-chat enquiries pop up! This is where a virtual receptionist really excels. Provide your customers with multiple means of contacting you and handle all their enquiries at once!
The best receptionists are hard to find and training one up isn’t exactly the most cost-effective solution either. However, putting virtual receptionist services in place automatically rules out the need to go recruiting, which is ideal. You can’t guarantee that a receptionist is going to stick around forever, nor can you rely on them to come into work every single day without fail. A virtual receptionist on the other than, will be with you 24/7, 365 days a year!
It really is a stress-free solution that you can rely on. There’s nothing worse than being left in the lurch by a receptionist and having to try to handle all your phone calls and enquiries whilst taking care of all your regular day-to-day duties.
For many business owners, money never sleeps, particularly those with new start-ups. Often you may find yourself at home stressing about work or wondering if a client has returned your call of left a message. The beauty in having a virtual receptionist is that you can receive these messages during your off time, so that you can return any urgent calls whenever you like. Of course, this is completely optional! We’d always recommend leaving your work at work and trying to avoid bringing it home with you.
If you’re trying to grow your business and would like to focus your precious time on other important areas, then a virtual receptionist in Australia is the perfect solution. Save yourself a lot of time and money and worry about hiring dedicated staff later. For now, you can start screening and dealing with enquiries with a simple and affordable solution that requires no training, no lunch breaks and certainly no sick days.
No additional set up costs
24/7 365 availability
Multiple language options
Live web-chat options available
No recruitment or training necessary
Receive important messages during your off time
Are you interested in exploring this service further? Feel free to contact us today and we will gladly take you through your options and answer any questions that you might have. We look forward to hearing from you.
What is the procedure for using a virtual receptionist?
As a virtual receptionist, you can answer the phone just as if you had an in-house receptionist. During a virtual receptionist’s shift, they assist your business with basic inquiries, direct calls to the appropriate departments, as well as screen incoming calls.
What is the difference between a virtual receptionist service and an answering service?
An answering service is not as customized as a virtual receptionist service. The benefits of virtual receptionists are far greater than those of call centres, since they answer questions instead of just taking a message. So that efficiency and professionalism are never compromised, our virtual receptionists are well-trained to follow your business guidelines.
Is it more affordable to hire a virtual receptionist than to hire an in-person receptionist?
Definitely. The cost of a receptionist who works in-house or at your location can be extremely high, and you pay for their idle time as well, even when there are no calls coming in. If you hire a virtual receptionist, you only pay for the service whenever you need it, such as when you receive a call or need confirmation on a client meeting.
Can you tell me how much the service would cost?
Charges for virtual receptionists can be divided into two categories: setup charges and usage charges.
During setup, phone operators are trained in accordance with your specifications in order to ensure they can answer the phone accordingly. Initially, you will have to pay a setup fee, and when you modify your call-handling scripts or procedures, you might have to pay additional fees.
Time-based usage fees, on the other hand, are charged based on usage. Instead of being charged for the number of calls you receive, you are charged for the minutes spent handling them.
A quote will be provided for each virtual receptionist service on a case-by-case basis. Charges for setup and usage will vary depending on the services and training involved.
Can Virtual Receptionist be accessed after hours?
Virtual receptionists are available 24 hours a day, 7 days a week, all year long. Even on public holidays, your calls will be answered.
What is the process for transferring my calls?
We will transfer all calls using a “warm transfer”. In order to transfer the caller, our operators will place them on hold and announce them to you.
Is it possible to transfer my calls to my mobile phone?
Yes, definitely! Regardless of whether you are using a landline or a mobile phone, all calls can be transferred.
To have a virtual receptionist, do I need a 1300 or 1800 number?
No. You can use our virtual receptionist service on your landline or mobile phone as a stand-alone service.
In the event that a call cannot be transferred successfully, what happens?
Our operators will return the caller to you if a transfer isn’t successful, and take a message based on your instructions. An email message and a text message will be sent to the designated email address and mobile number.
Are calls transferable more than once?
Multiple transfers are one of the features that our service supports. Please contact our Customer Care team for more information if you are interested in customizing your Virtual Reception.
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