What is a Hosted Dialler?
A hosted dialler is a dialling solution delivered over the internet, where all software, servers, and infrastructure are operated by an external provider. Instead of relying on on-premise systems, contact centres access the dialler through a web-based interface, making it a flexible and scalable option for outbound teams. Hosted diallers are used for sales campaigns, customer follow-ups, appointment reminders, surveys, collections, and other outbound communication tasks.
Because hosted diallers automate the process of placing calls, they help agents spend more time speaking with customers and less time navigating manual dialling. The system can detect busy signals, voicemails, and unanswered calls, connecting agents only when a live person answers. Different dialling modes, such as predictive, progressive, and preview, allow contact centres to tailor outreach strategies to campaign goals.
Hosted diallers integrate with CRM systems and call centre platforms to provide real-time information about customer history, scripts, and campaign performance. This arrangement eliminates the need for internal IT teams to manage dialler servers or handle software updates, reducing costs and simplifying operations.
Why Hosted Diallers Matter
Hosted diallers improve outbound efficiency by automating repetitive dialling tasks, increasing agent talk time, and providing reliable cloud-based performance without heavy infrastructure demands. They support agile, scalable outbound operations while helping contact centres manage campaigns more effectively.