Make sure your patients are able to speak to a real person and receive the highest quality of care
You can enhance your professional image by making sure calls to your medical practices, doctors’ rooms or dental clinics are always answered promptly, professionally, and courteously.
As an additional benefit, OracleCMS’s medical answering service can assist you in reducing costs and helping you manage peak call periods and staff absences effectively. Most importantly, we are dedicated to providing complete confidentiality and empathy to every call we receive.
The days in a medical practitioner’s office are never dull. The days are mostly filled with attending patients, emergency calls, and so forth. Sometimes, however, calls from some patients may remain unanswered as a result of all the mayhem.
Medical professionals may find it very helpful to rely on a medical telephone answering service in such cases. In the medical field, medical telephone answering services offer a number of benefits.
Making sure that calls are filtered
You may not be able to know if the call is important until you receive it, but there is no way to find out until you receive it. The cost of hiring a virtual receptionist who can handle these calls 24 hours a day, 7 days a week is both expensive and unpractical.
What if there were a way to filter the calls that came in? Wouldn’t that be great? In addition, you may have the option of choosing filters to suit your needs, such as emergency support, after-hours support, medical representatives calling about your condition and the like.
By doing this, you will avoid being bombarded by unnecessary telephone calls at odd hours. Identify which calls are necessary to be forwarded to your office and which may be avoided by consciously making a decision. The number of calls will be reduced as a result without affecting the quality of care for patients.
After the appointment, follow up with the patient
One of the benefits of having a medical office answering service is that it is very easy to reschedule appointments, follow up on current appointments, and create new ones. More than 90% of callers who are on hold for longer than three to four minutes hang up. This problem can be easily remedied when you have a medical answering service.
The system ensures that patient calls are answered immediately, and reschedules are also handled quickly. The service is almost equivalent to having a virtual receptionist at a much lower cost and with an equally effective service.
Medical answering services can also be used to register patients. As a result of a third-party provider handling this function, your staff will have more free time and will be able to attend to patients more effectively. It is also an effective way to avoid unnecessary calls.
Your office can refer patients based on a set of criteria you determine. This becomes an excellent method of minimizing the number of calls without compromising patient care. As a result, regular follow-ups can also be provided to patients.
The management of emergencies
This service is, however, most beneficial in that it improves the management of emergency calls significantly. Since you cannot be available 24 hours a day for patient calls, this answering service allows you to be available for patients who need emergency care at any time of the day as a medical professional eager to care for them.
Additionally, this enhances the doctor’s reputation and goodwill. A medical answering service is, therefore, an efficient means of handling the growing number of patient calls without having to compromise patient care. Even in terms of costing, it is a comparatively less expensive approach to managing bigger numbers of calls from patients at once.
Managing new and existing patient appointments
The following can be done with access to your software:
- New appointments can be scheduled
- Bookings can be created from referrals or prescriptions
- Appointments can be rescheduled
- Make sure you follow your cancellation policy
- Cancellation of appointments
- COVID patients can book telehealth consultations
Provide information to patients when they request it
For questions regarding:
- Hours of operation
- Rebates and fees for consulting
- Types of consultations
- Policies regarding COVID and flu symptoms
- Practice areas and specializations available
As well as emailing or transferring calls, we can also ask your nurse or in-house receptionist about:
- Obtaining pathology results
- Results copies
- Up-to-date wait times for appointments
Provide billing and support assistance
Non-urgent enquiries can be handled by us. We can, for example:
- Provide your email address for complaints
- Redirect inquiries about Medicare rebates to MyGov
- For payment of invoices, transfer to your team
- Troubleshoot online booking software problems
- Provide assistance with SMS trust queries for patients
Inquiries from non-patients should be screened and triaged
It is possible for us to take messages or transfer calls from the following numbers, depending on your preferences:
Pharmacies & Drugstores
Lawyers & Attorneys