24/7 Live Phone Answering Services Australia

OracleCMS elevates customer interactions with our phone answering service, ensuring no call to your business goes unanswered. We manage all or part of your calls with options tailored for after-hours, overflow, and holiday periods. Our services are designed specifically to your needs, with Australian-based operators using custom scripts to represent your business exactly as you would.

Passionate about creating exceptional experiences, we integrate a variety of systems from social media to software development, and consulting, all aimed at helping Australian businesses leverage innovative strategies to meet their objectives. As technology evolves, we continue to provide premium solutions across integrated Omni-Channel Operations, CRM, and mobility, ensuring that every client interaction reflects the high standards of your brand. Available 24/7, OracleCMS is your partner in never missing an important customer call again.

If you’re looking for ways to upgrade how your business manages incoming calls, we can provide you with the best solutions. Improve the reputation of your brand with fast, professional call answering for your customers. Our answering services help you respond faster and leave customers happier with the result— our five-star reviews reflect that.

What is a Phone Answering Service?

A phone answering service is an easy and reliable way to ensure that all incoming calls will be answered by a professional operator, instead of going unanswered or being transferred to voicemail.

A business’s calls are answered on behalf of the business, and in accordance with the script provided by the business, so that callers would feel like they have been put in touch with the business.

In addition to just answering a business’s calls, a phone answering service is capable of recording the details of the caller and the message they leave or transferring the call to a member of the business’s staff if they happen to be free at the moment.

All the information received is then forwarded to the business either in the form of SMS or e-mail.

The vast majority of businesses employ a phone answering service as supplementary cover but not as an alternative to their receptionists’ work as it is employed when the call volume exceeds the number of free employees and this occurs during the busiest hours, after hours, on holidays or any other situation.

Virtual Reception Solutions for Every Industry

Alongside our outstanding resources in customer service, from inbound to outbound, we also offer virtual reception to all of our clients. This service spans a wide variety of industries, including but not limited to retail, hospitality, medical, and mining.

It’s a feature of our virtual reception that ensures not a single call will go unnoticed, making sure that every discussion remains consistent on both sides.

At OracleCMS, we go above and beyond for every single client, providing world-class technology that delivers the best outsourced virtual reception services nationwide.

We guarantee that we will find the perfect solution for your business needs from our range of virtual answering services, including specialised call handling, at our contact centres. We firmly believe that outsourcing your live call answering needs to us will directly affect the growth of your business.

If you’re looking for a better way to manage incoming calls, or explore virtual reception for your team, OracleCMS can help you wherever you’re based.

From our offices in Melbourne, we help companies from Perth to Brisbane to Sydney and everywhere in between keep in touch with their clients, so you’ll never have to worry about missed opportunities again.

Answering Service or Virtual Receptionist: Which Is Right for You?

Not every company needs an agent answering every single call. If your team already handles most calls yourselves and you only need backup during busy periods, peak times, after hours, or when everyone’s busy, that’s exactly what our phone answering service is designed for.

If, instead, you want every call handled the same way, all the time, every day, as if someone were sitting at your front desk full-time, that’s a different kind of service. OracleCMS also runs a dedicated virtual receptionist service for businesses that demand that level of full-time coverage.

Could Your Business Benefit from Virtual Call Handling?

Our virtual answering solutions have a proven track record in delivering professional and efficient results. In an industry where connecting you to your customers is vital, opting for virtual reception will be a decision you won’t regret. OracleCMS promises you the following:

• Callers will be greeted promptly and professionally with your own personal scripts.
• Whether it’s confirming an appointment or answering a general enquiry, our operators represent your business professionally.
• Our live operators in Melbourne, Perth, and the rest of Australia repeatedly stand out with their brilliant communication skills. They excel in making conversations feel personal and engaging, leaving your customers feeling valued and content.
• We are equipped to answer calls using your own existing line, or we can provide a local virtual number nationwide too, to ensure callbacks are always possible.
• We provide bespoke pricing proposals tailored specifically to your needs.
• Your receptionist team will be trained in line with your organisation’s company policy. To the customer, when we answer calls, our voice is yours.
• OracleCMS offers flexible messaging and call transfer options via a voice answering service at our contact centres, where calls can be transferred from anywhere in the world, at your discretion.
• We are an Australian based Contact Centre.

How Our Phone Answering Services Works

The moment you sign up, your account gets a personalised greeting, your script, and details on how our call service handles each type of call. From there, every call is handled the same way: we answer, note what’s needed, and turn it into a message you can act on fast.

What Happens When a Client Calls?

Whether they call your line or ours, we answer using your company’s name and follow the script, asking the questions you provided and noting all necessary information about the caller. The client never knows they’ve talked to a third party to them, it was your business that answered the call.

Message Taking: How We Send You Update Notifications by SMS

Every time we get a message for you, we process it within seconds and send you a message in the format you need via SMS or e-mail. You will get all the necessary information you need – their name, phone number and their message – as well as any other information that was noted. Some clients ask us to send a notification every time we answer a call for them; others request a text message in case of an urgent matter. You choose how you receive notifications, and we send them. Which now means less admin for your team, and faster responses for your customers.

Call Escalation and Call Transfers: Getting Callers Connected to the Right Person

Call transferring happens quickly, so your customer never waits long to be connected. Sometimes, the client wants to talk to a particular person from your company. We transfer the call to that person’s phone whenever they are at the office or even somewhere else. You give us a list of people who are responsible for particular issues, and we connect callers to them. If no one is free to pick up the call, we write a message. Either way, you still get a message worth reading.

Live Phone Answering & Live Messaging Services

If you’re looking for a full-time receptionist for a fraction of the cost, get in touch to discover the possibilities at OracleCMS. We also offer corporate services for larger corporate organisations, meaning that no matter the size of your business, we’ve got you covered. For us, no job is too big or too small, and we understand that every company requires a tailored service to them, which is why prices are calculated on an individual basis. Check our reviews to see why businesses across Australia choose us.

Talk to our team of experts today by calling 1300 760 011 and see precisely how OracleCMS can change the way your company’s customer service is run.

Corporate Business Call Answering Service

There are no other companies in this field that come close to providing successful customer service business solutions like OracleCMS. As the country’s leading outsourcing provider, we provide business call handling for Perth, Brisbane, Melbourne, and Sydney to clients in several industries. We have a successful track record, and our reviews prove it.

As the world of technology evolves, we choose to evolve with it. Ensuring that we continue to grow within the divisions of integrated omnichannel operations, CRM and mobility, analysis and social media is a huge priority to us.

Our commitment to the success of your business is second to none, and we repeatedly do what it takes to assist your business to succeed, providing only the best in customer service, inbound and outbound call centres, telemarketing, virtual receptionists and answering services nationwide.

We believe that there is always a more advanced way to connect with your customers, and our business call answering service has been proven to be reliable, with clear results for our clients.

Our telemarketing services, and business call answering service are both particularly useful corporate answering services, designed for larger companies and corporate clients that require a tailored reception solution.

Corporate Telephone Answering Done Right

Across Sydney, Melbourne, Brisbane and the rest of the country, our range of services are both varied and efficient. With us, you’re guaranteed to experience exceptional, reliable support.

So, what exactly can OracleCMS offer your business?

• We provide a personalised call answering service curated to meet your organisation’s specific requirements.
• Ideal for large organisations, use our corporate answering service to deal with work overflow and managing peak periods, after-hour callers, and marketing campaigns.
• Our team of highly experienced staff are trained in excellent answering services in Brisbane, Melbourne, Sydney, Perth and beyond, ensuring every call is managed around the clock.
• OracleCMS provide an experienced IT team who can guarantee high standards of efficiency and quality across the board.
• We use only the latest in high-technology alphanumeric pagers.
• We’ve got the capabilities to solve your problems and help you acquire and retain customers without taking your focus off of your business.

Business Call Answering – Never Miss an Important Message Again

If your team is struggling to handle large call volumes, it’s probably the right time for you to hand over the reins and allow the experts at OracleCMS to take over with call answering you can rely on.

We’re determined to make sure that you never miss a call again. Think of us as an extension of your brand, providing corporate answering services in a highly professional manner when you need it the most. This is the kind of service our reviews consistently reflect.

Due to the bespoke, tailored nature of our company services, prices are calculated on an individual basis, specifically tailored to suit each organisation.

Do you want us to answer your calls so that you can focus on the things that matter? Call our experts on 1300 760 011 and discover exactly how we can make a positive impact on the way you run your business.

Which Plans Work Best?

Every company uses this type of support service uniquely. The way a tradesperson handles incoming calls from a van will differ from how an appointment-scheduling clinic handles its calls. Knowing what phone answering problem you’re trying to solve helps before you choose a plan.

Choosing a Plan to Fit Your Call Volume

First, look at how many calls you get each day. When your company receives 10 to 15 calls a month, choosing a more affordable plan makes sense, and you don’t have to pay for services you don’t really use.

If you’re a busier company or one that experiences spikes in activity, then a plan designed for a higher call volume would be appropriate. Changing plans is easy at any time, so if your needs change, you may still switch plans whenever you like.

Choosing Between After-Hours Cover and Full-Time Reception

Some businesses only need calls answered outside their opening hours, i.e. after working hours, on weekends and during public holidays.

Some businesses choose to pass all their calls to us and to use us as their full-time receptionist. Both options are equally correct and depend on how many calls your own staff can handle.

FAQ’s