1300 760 011

1300 760 011

 
mobile-logo

Contact Centre CALL 1300 760 011 Oracle Customer Management Solutions Australian Services LET'S TALK CONTACT CENTRE AUSTRALIAN

ORACLE CUSTOMER
MANAGEMENT SOLUTIONS

1300 760 011 1300 760 011 At OracleCMS, we have in-depth experience in satisfying more than 450
clients from industries as diverse as retail, medical and mining. This proven track
record demonstrates our ability to resolve your call centre needs -- today

WHY CHOOSE ORACLECMS
AUSTRALIAN CONTACT CENTRE?

 

At OracleCMS, our goal is to help you beat the competition. We provide an Australian call centre experience that’s a cut above the rest. Our commitment to exceptional customer service ensures we provide outstanding quality and integration across all of our call centre solutions for Melbourne, Sydney, Perth, Brisbane, Adelaide and more.

 

If you want to make customer service your competitive advantage, then you’ve come to the right place. We use innovative technology solutions and cost-effective, efficient business processes across multiple channels to ensure you receive positive customer outcomes, at all times.

CALL 1300 760 011
REQUEST CALLBACK

5 STAR RATING ON GOOGLE REVIEWS

 

CALL 1300 760 011
REQUEST CALLBACK

24/7 AVAILABILITY &

A TRACK RECORD OF EXCELLENCE

 

We know customers want to get in touch with your company at a time which suits them. You want to meet customer expectations but find it unfeasible to resource staff beyond standard business hours? Not any more. OracleCMS offers a cost-effective and unparalleled inbound customer service solutions at any time of day or night.

Stellar Customer Service

We employ over 600 experienced staff and continue to shape their growth and skills through regular training. We will work with you to tailor the delivery of our contact service so that your team is kept up to speed.

Technology Specialists

We pride ourselves in researching, developing and investing in the latest technology. This means that your customer service package will continuously evolve with this technology – offering your customers with rapid assistance and answers. We offer many contact options, including phone, email or on-the-spot web messaging.

Oustanding Outbound Facilities

As well as inbound call centre services, we also convert calls into sales with our outbound facilities. Let us show you how we can increase business for your brand and retain existing customers.

CALL 1300 760 011
REQUEST CALLBACK

WHAT OUR CUSTOMERS SAY ABOUT US

 

OracleCMS’ services were great. They took the time to understand our business and needs, and took care of our customer service and inbound enquiries with their professional and well-trained team.

We’d definitely recommend them for your business!

 

What Is An Australian Contact Centre?

An Australian contact centre is an Australian based operation, open 24/7 and able to provide inbound and outbound call handling along with omnichannel support including email, chat, and website support.

 

Contact centres can handle phone calls, emails, social media management, customer acquisition, appointment setting, handling sales, web-enquiries and more.

 

It’s a means of offering your existing and potential customers the opportunity to acquire more information about your products & services, by speaking to a professional agent anytime.

 

By attaching an Australian contact centre to your business, you will be able to answer more queries in real-time, place orders, take payments, and ensure that your customers will be able to get answers to their enquiries.

CALL 1300 760 011
REQUEST CALLBACK

Offer Great Customer Service With Australian Contact Centre Services

After-service care
There is more to having a contact centre than just answering phone calls and dealing with inquiries. Contact centre staff can also offer after-service and after-sales support, which can give you valuable feedback and help you improve your products and services.

 

24/7 contact
Call centre outsourcing is beneficial because it offers 24/7 customer service. This means that people can engage with your business at any time. Listing this on your website will show that you value your customers.

 

Maintaining The Highest Standards
It can be difficult to handle all enquiries yourself while also running your day-to-day operations. This can make it difficult to maintain high standards, especially if customers have to wait or are greeted by a staff member who is feeling pressure.  It is important to have handlers who are highly trained and can attend to every customer’s needs. This will allow you to maintain high standards. Additionally, an Australian-based contact centre will hire native English speakers, making the interaction much smoother.

 

Faster Response Times (Email, Web-Support, Social Media)
For customers who prefer to make contact through email or live chat support on your website, you must be able to respond to them quickly. The realistic response time for emails is the next working day, but more often than not, your contact centre will be able to get back to them even sooner.

Request a Call Back

Enter your details below and we will reach out to you soon to see how we can help your brand.

    Our Certifications

    ManagementSysCert_ISO9001_14001_ISOIEC27001_col
    pci-compliant
    Call Now
    Request Callback