Australian Contact Centre, Outsourced Inbound Call Centre Services Australia

Here at OracleCMS, we offer contact centre services to clients who are looking to improve the overall customer service that they’re affording their customers and to bolster their brand image.

What is it about contact centres that can benefit your business? 

Contact centres offer several benefits to businesses, including improved customer service, efficient handling of customer inquiries, technical support, order processing, and outbound marketing efforts. They serve as a dedicated hub for managing various customer interactions, ensuring prompt and effective communication with customers.

How can you as a business owner decide if our services and call centres are right for your business?

Deciding if contact centre services are right for your business involves evaluating your customer service needs, volume of customer interactions, scalability requirements, and resources available. If your business receives a significant number of customer inquiries, needs expert assistance in managing interactions, and aims to enhance customer experience, outsourcing to a contact centre can be a valuable solution. Consulting with service providers like OracleCMS to understand their offerings and tailoring solutions to your business needs is key in making the right decision.

A contact centre is able to provide inbound and outbound call handling along with omnichannel support including email, chat, and website support. Contact centres can handle phone calls, emails, social media management, customer acquisition, appointment setting, handling sales, web-enquiries and more. It’s a means of offering your existing and potential customers the opportunity to acquire more information about your products & services, by speaking to a professional agent anytime.
By attaching contact centre operations to your business, you will be able to answer more queries in real-time, place orders, take payments, and ensure that your customers will be able to get answers to their enquiries.

Operating a business is incredibly time-consuming, which is why it is so valuable being able to delegate and outsource certain tasks so that you and your staff can focus on other vital ‘revenue-generating’ areas and increasing sales.

If you experience high volumes of phone calls or emails from customers and potential buyers, it can disrupt your daily working patterns and often become too much to handle. If this is starting to feel like the case for you, then it’s almost certainly time to explore other methods of answering and attending those calls.

That is why so many businesses partner with a contact centre operations provider. It allows them to dedicate more of their time to their face-to-face interactions and improving their products/services/sales—whilst ensuring that they never miss an important phone call.

You must consider how many phone calls that you might miss in an average day. How many of them will hang up and invariably call one of your competitors instead? By having a call centre in place to receive every single enquiry that comes through your business, you can significantly expand your customer base and increase sales and earnings in the long run.

There’s nothing more valuable to a business than their image and the way that customers perceive them. Keeping up a positive and professional image is paramount if you wish to keep customers returning to you, as opposed to turning to your competitors.

One of the easiest ways to build a negative perception is a lack of attention, something that many businesses can fall into when trying to handle high volumes of enquiries without the appropriate infrastructure in place. If people try to contact you and find that they have to wait on the phone for five minutes, only to be greeted by someone who is flustered and clearly in a rush to get off—well, it doesn’t reflect well at all. On the other hand with contact centre operations and call centre services in place, everyone who attempts to make contact will be greeted by a professional positive response.

Be there for your customers by providing them with a platform where every enquiry gets responded to and is handled in good time. This will bolster your brand image, and people will soon get to learn that yours is a business that is a pleasure to deal with, securing their loyalty in the future.

After-service care

There’s so much more to having a contact centre in place than simply answering phone calls and dealing with enquiries. Contact centre staff can also be tasked with offering after-service and after-sales (i.e., calling up to ensure that the customer was satisfied with their experience). This can offer you invaluable information and help you to improve your products/services and streamline the way that your business operates.

24/7 contact

Call centre outsourcers enable your business to offer 24/7 customer service, this is a huge benefit. You can have professional call handlers working various shift patterns ensuring that people can engage with your business at any time. Simply listing this on your website will immediately demonstrate that you are a business that values your customers.

Maintaining the highest standards

Again, trying to handle all enquiries yourself, whilst running your day-to-day operations, can be difficult to pull off. Therefore, at times it can be impossible to maintain the highest standards—particularly if customers are made to wait or are greeted by a member of staff who is starting to feel the pressure.
However, having handlers on standby waiting to receive your calls who are highly trained and can attend to every customer with the appropriate requirements (e.g., branded greetings, polite farewells, and an overall professional attitude), will always allow you to maintain the highest standards. In addition to that, an Australian-based contact centre will hire native English speakers, making the interaction much smoother.

Faster response times (email, web support, social media)

For customers who prefer to make contact via email or your website’s live chat support option, you must be able to attend to them as quickly as possible. Realistic response time for emails is within the next working day but more often than not, your contact centre will be able to get back to them even sooner.

For us, delivering exceptional results is not an option, it’s a guarantee. We have the infrastructure in place to provide you with a well-rounded, thorough and attentive contact centre. All of our call centres are Australia based and our agents are trained to maintain the highest standard at all times, our call centre agents will represent your brand with the utmost integrity.

Are you interested in exploring this service further?

If you have any additional questions or would like to enquire further about pricing, then please do not hesitate to contact us today. One of our friendly representatives will gladly receive your call and point your in the right direction.
To conclude, attaching an Australian contact centre and call centre services to your business can offer the following benefits:

• Handle higher volumes of enquiries through various mediums
• Offer a more thorough customer service
• Your customers can reach you 24/7
• Increase your earnings
• Bolster customer loyalty & customer advocacy
• Improve your brand image
• Maintain a higher standard of service
• Avoid negative perceptions
• and more

Could your business benefit from inbound call centre services? OracleCMS can provide everything you need.

We’ll help you to improve your customers experiences at extremely affordable costs. We’ve got a distinct approach to customer service solutions, so when it comes to inbound answering services and outbound call centre outsourcing, you’ll achieve substantial customer outcomes at a rapid rate.

Inbound Customer Service Made Easy

Delivering exceptional inbound customer service requires a highly skilled, motivated and talented customer service staff supported by a strong management team. This is where we come in. At OracleCMS we offer 24-hour, seven-day-a-week inbound customer call centre solutions. We’re dedicated to providing all of your customers with the answers they need, whenever they need them, which is why both our inbound and outbound call centre services are highly popular throughout the whole of Australia.

• • OracleCMS require all staff to undertake specific training to a level deemed necessary to professionally handle functions such as answering services, troubleshooting and facilities management, and sales and after hours emergency services.
  • We currently provide inbound customer service in Melbourne, Brisbane, Sydney and throughout Australia. Our 450 clients range across various industries including retail, hospitality, medical and mining. We’re in demand.
  • Customer experience has become the key driver for organisations to differentiate themselves in Australia, inbound customer service can add tremendous value to your business or organisation.
  • Competitors may match your price and features, but they’ll struggle to match the unique and premium customer experience provided by the OracleCMS professionals trained to run your inbound call centre in Sydney, Brisbane, Melbourne and beyond.
  • The inbound customer service we provide you will win long term loyalty to your brand and products, improving profitability by reducing costs to acquire and retain customers as well as up-selling them to new products.
  • Our services and solutions, as well as our people and technology, are tried and tested on the following: Crisis and Emergency hotlines, out of hours support, Customer service/support/loyalty, and Helpdesks.
  • If you’re looking for efficient inbound customer service in Brisbane, Sydney and the rest of Australia, we’re pleased to provide customers with one single point of contact for all of their service questions across the board.

Operating a business is incredibly time-consuming, which is why it is so valuable being able to delegate and outsource certain tasks so that you and your staff can focus on other vital ‘revenue-generating’ areas and increasing sales.
If you experience high volumes of phone calls or emails from customers and potential buyers, it can disrupt your daily working patterns and often become too much to handle. If this is starting to feel like the case for you, then it’s almost certainly time to explore other methods of answering and attending those calls.
That is why so many Australian businesses partner with an Australian contact centre. It allows them to dedicate more of their time to their face-to-face interactions and improving their products/services/sales—whilst ensuring that they never miss an important phone call.
You must consider how many phone calls that you might miss in an average day. How many of them will hang up and invariably call one of your competitors instead? By having a call centre in place to receive every single enquiry that comes through your business, you can significantly expand your customer base and increase sales and earnings in the long run.

An Outbound Contact Center For Your Business

• OracleCMS offer Outbound Customer Service tailored to your specific requirements.
• Whether it be following up on existing leads for you to generate further business or contacting existing customers to gain feedback on the brand and its service, we provide experienced staff, efficiency and guaranteed success.
• We’ll improve your contact rates and reduce customer wait times significantly, helping your business to achieve the results it deserves.
• Additional outbound call centre outsourcing services include Quality Assurance, Promotional Calls and Nursing.

Get In Touch Today

We’re committed to providing professional inbound and outbound call centre services to our clients, which is why your company is guaranteed to benefit from working with us. From our office in Melbourne, we help businesses from Sydney to Brisbane and Perth and across the country get the tools they need to succeed.

If you’re interested in outsourcing to OracleCMS to provide the inbound answering service for your business, contact us today by filling out an online form. Once you’ve requested a call back, our specialist team will take you through our services to work out how we can help you grow.

Call our experts on 1300 760 011 and discover everything that you need to know before you commit to using OracleCMS as your inbound call center customer service provider.