Answering

With so many different business support services out there, including all manner of different terminology, it can be easy to get lost. For example, you have call tracking & analytics,...

[vc_row][vc_column][vc_column_text]To the uninitiated, a job manning the phones in customer service is as simple as sitting and answering phone calls. We, on the other hand, realise just how much work...

[vc_row][vc_column][vc_column_text]Is there anything more frustrating than being sat on the phone whilst waiting in a call queue to be served? The same monotonous music playing on repeat while you clock-watch,...

This is an important question as it’s all too easy to get the two mixed up. In this article, we’re going to explore the clear difference between the two and...

This is an important question as it’s all too easy to get the two mixed up. In this article, we’re going to explore the clear difference between the two and...

There is nothing more valuable in business than the satisfaction of your customers. Thus, it is paramount that you take the necessary steps to ensure that you are always delivering...

Are you an Australian business looking for a contact centre to help you bolster your customer support infrastructure?  If so, you’re likely feeling a little overwhelmed by the sheer volume...

If you’re reaching a point in your organisation’s growth where you’re struggling to meet a growing call volume, an outsourced business telephone answering service could be just the thing you...

Are you a small or medium-sized business that’s struggling to keep pace with your call volume? It’s natural for expanding organisations to run into growing pains and managing exploding demand...