IVR

ivr technologies defined what is npl and nlu

A Guide to What IVR Technologies Are and How They Work (NLP & NLU Defined!)

February 8, 2023

A modern IVR system (Interactive Voice Response) relies on two critical components to be able to effectively ‘listen’ to your callers. These are: NLP (Natural Language Processing). And NLU...

IVR – What Is It and Does Your Call Centre Need It?

January 31, 2023

What does IVR mean? IVR stands for: “Interactive Voice Response” – which is an interactive customer service system that callers can either speak to or engage with by using the dial-pad...