In today's fast-paced world, businesses are constantly looking for innovative ways to enhance customer experiences and streamline their operations. One such technology that has gained significant prominence in achieving these...
Read More
Working in a call centre can be challenging, especially when multiple customers call simultaneously. It becomes difficult to prioritize which caller to assist first and what to do when there...
Read More
A modern IVR system (Interactive Voice Response) relies on two critical components to be able to effectively ‘listen’ to your callers. These are: NLP (Natural Language Processing). And NLU...
Read More
What does IVR mean? IVR stands for: “Interactive Voice Response” – which is an interactive customer service system that callers can either speak to or engage with by using the dial-pad...
Read More