In the world of business today, processes are truly everything. Accounting departments have typically had to rely on using bloated systems to handle their invoice and receipt management – and...
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AI chatbots are amazing. There’s a good chance that you have already engaged with one on a website without perhaps even realising it. They are on the front lines of...
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Artificial intelligence has gone through leaps and bounds over recent years, but it would be otherwise stagnant without intelligent agents. You see, just as an idea remains a thought without action,...
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Artificial intelligence is a more and more familiar concept to us, and not just because of sensational movies predicting the end of life as we know it. The process whereby a...
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It’s no secret that Automation is fast becoming one of the biggest game-changers in the world of business and has been going from strength to strength for decades. As over...
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RPA (or robotic process automation) is a strategic fix that enables you to digitalise the more common, replicable agent tasks within a contact centre. RPA is a sort of overly...
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In order to boost the productivity of your business, and ultimately its profitability, first, you must address the challenges produced by time-consuming manual processes within the workplace that can only...
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This ever-evolving digital era of ours has given rise to a number of new technologies that are designed to improve our daily life, as well as significantly enhance processes in...
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[vc_row][vc_column][vc_column_text]There’s been a lot of hype surrounding this topic of artificial intelligence and robotic process automation in Aussie contact centres, some good, some bad. It all comes down to perspective...
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