Customer Experience (CX)

customer service agent empathy guide

Customer Service Empathy Guide

There is one skill that every exceptional customer support representative should have and that is empathy. Yes, it’s important to be able to speak with confidence, just as it’s important...

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phonetic alphabet

Phonetic Alphabet In Call Centres

The phonetic alphabet is a standardized set of words used to represent the letters of the alphabet. It is commonly used in the customer service industry to ensure clear and...

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an intro to ai chatbots

An Introduction to AI Chatbots

AI chatbots are amazing. There’s a good chance that you have already engaged with one on a website without perhaps even realising it. They are on the front lines of...

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