AI (Artificial Intelligence)

The Impact of Contact Centre Automation on Agent Jobs

June 19, 2023

In today's digital age, contact centres play a crucial role in providing excellent customer service and support. These centres act as a vital point of contact between businesses and their...

The Role of Artificial Intelligence in Contact Centres

May 23, 2023

Artificial intelligence (AI) has rapidly transformed various industries, and one area where its impact is particularly significant is the contact centre. Contact centres serve as crucial touchpoints between businesses and...