In an era where data is as valuable as currency, safeguarding customer information has become paramount for businesses operating call answering and contact centre services. With regulations like GDPR in...
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1300 numbers are a cornerstone for Australian businesses, providing a unified point of contact that enhances your company's professional image. These numbers facilitate communication with local customers by offering a...
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In the fast-evolving landscape of digital communication, businesses and customers alike seek more efficient, flexible, and scalable ways to interact. At OracleCMS, we understand the critical role that messaging plays...
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In today's digital age, contact centres play a crucial role in providing excellent customer service and support. These centres act as a vital point of contact between businesses and their...
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In today's fast-paced and customer-centric business environment the contact centre play a vital role in delivering exceptional customer service. While technical skills and product knowledge are essential for contact centre...
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Artificial intelligence (AI) has rapidly transformed various industries, and one area where its impact is particularly significant is the contact centre. Contact centres serve as crucial touchpoints between businesses and...
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A modern IVR system (Interactive Voice Response) relies on two critical components to be able to effectively ‘listen’ to your callers. These are: NLP (Natural Language Processing). And NLU...
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What does IVR mean? IVR stands for: “Interactive Voice Response” – which is an interactive customer service system that callers can either speak to or engage with by using the dial-pad...
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There is one skill that every exceptional customer support representative should have and that is empathy. Yes, it’s important to be able to speak with confidence, just as it’s important...
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The phonetic alphabet is a standardized set of words used to represent the letters of the alphabet. It is commonly used in the customer service industry to ensure clear and...
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