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To the uninitiated, a job manning the phones in customer service is as simple as sitting and answering phone calls. We, on the other hand, realise just how much work...

Is there anything more frustrating than being sat on the phone whilst waiting in a call queue to be served? The same monotonous music playing on repeat while you clock-watch,...

In this digital era, data is the new currency. It’s with data that businesses can make shrewd decisions and innovations within their daily operation in order to streamline functionality, bolster...

There’s been a lot of hype surrounding this topic of AI in contact centres, some good, some bad. It all comes down to perspective and which side of the phone...

There are various reasons for wanting to outsource your customer services to a third-party company, just as there are for preferring to handle it in house. But where do you...

This is an important question as it’s all too easy to get the two mixed up. In this article, we’re going to explore the clear difference between the two and...

This is an important question as it’s all too easy to get the two mixed up. In this article, we’re going to explore the clear difference between the two and...

There is nothing more valuable in business than the satisfaction of your customers. Thus, it is paramount that you take the necessary steps to ensure that you are always delivering...

Are you looking for an Australian contact centre to help you bolster your customer support infrastructure? If so, you’re likely feeling a little overwhelmed by the sheer volume of options...

New clients are a constant concern for any business. The formula for transforming people who’ve never heard of your brand into dedicated, loyal customers is the holy grail of marketing,...