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There’s been a lot of hype surrounding this topic of AI in contact centres, some good, some bad. It all comes down to perspective and which side of the phone...

There are various reasons for wanting to outsource your customer services to a third-party company, just as there are for preferring to handle it in house. But where do you...

This is an important question as it’s all too easy to get the two mixed up. In this article, we’re going to explore the clear difference between the two and...

This is an important question as it’s all too easy to get the two mixed up. In this article, we’re going to explore the clear difference between the two and...

There is nothing more valuable in business than the satisfaction of your customers. Thus, it is paramount that you take the necessary steps to ensure that you are always delivering...

Are you looking for an Australian contact centre to help you bolster your customer support infrastructure? If so, you’re likely feeling a little overwhelmed by the sheer volume of options...

New clients are a constant concern for any business. The formula for transforming people who’ve never heard of your brand into dedicated, loyal customers is the holy grail of marketing,...

If you’re reaching a point in your organisation’s growth where you’re struggling to meet a growing call volume, an outsourced business telephone answering service could be just the thing you...

Are you a small or medium-sized business that’s struggling to keep pace with your call volume? It’s natural for expanding organisations to run into growing pains and managing exploding demand...

Cold calling is never the easiest thing you’ll do in a day. Transforming someone who’s potentially never heard of your business into an interested customer, prospect or partner can often...