Customer Experience (CX)

Making Data Driven Decisions To Enhance Customer Service

February 28, 2020

In this digital era, data is the new currency. It’s with data that businesses can make shrewd decisions and innovations within their daily operation in order to streamline functionality, bolster...

The Pros & Cons of Outsourcing Customer Services

December 9, 2019

There are various reasons for wanting to outsource your customer services to a third-party company, just as there are for preferring to handle it in house. But where do you...