As a customer service professional, it's essential to have strategies in place to effectively manage difficult or upset customers. One effective tool is the use of empathy statements, which are...
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CX - What Is It? The concept of customer experience (CX) refers to how a company engages with its customers throughout the entire buying process, no matter in which stage they...
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Consider the situation where 10 customers are waiting in line at the checkout of your physical store. It's time to hand over their hard-earned money after they've finished browsing and...
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Customer experience and satisfaction have always been a cornerstone of business. If you aren’t appealing to your customers and giving them what they want then they may not buy from...
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Back in the day, figuring out how customers felt about a brand and business was relatively inelegant. In essence, if a customer never returned, they weren’t all that impressed. Not...
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AI chatbots are amazing. There’s a good chance that you have already engaged with one on a website without perhaps even realising it. They are on the front lines of...
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Running a business isn’t easy. If that were the case then everyone would be doing it. It takes a certain type of person to be able to set up, run,...
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In business, there are few things quite as important as customer service. Yes, you need to deliver a superior product or service, whilst offering great value for money, but without...
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In this digital era, data is the new currency. It’s with data that businesses can make shrewd decisions and innovations within their daily operation in order to streamline functionality, bolster...
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There are various reasons for wanting to outsource your customer services to a third-party company, just as there are for preferring to handle it in house. But where do you...
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